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Want to talk to a real person? Call us on 0800 804 8879

If you can’t reach us, why not request a call back and a member of the online team will call you at a time that best suits you.

The opening hours for the Online Office are:

Monday9am - 8pm
Tuesday9am - 8pm
Wednesday9am - 8pm
Thursday9am - 8pm
Friday9am - 8pm
Saturday9am - 8pm
Sunday11am - 8pm

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Premier delivery

 

Premier Delivery goes the extra mile

If you have your furniture delivered by our Premier Delivery service, our highly trained team of delivery experts will bring your new furniture home to you. When it comes to delivery, we’ve thought of everything:

2 hour delivery slot confirmed by phone on your delivery date

You’ll want to be there to check that your furniture is in immaculate condition when it’s delivered, but that doesn’t mean staying in all day.

Protection for your home, protection for your furniture

Your furniture is transported with the utmost care and comes in protective packaging to keep it in perfect condition. On arrival, we’ll cover your doorways and floors to avoid bumps or scrapes.

Expert installation and all packaging removed and recycled

We’ll unpack and install your furniture exactly where you want it (subject to access), then remove all the packaging for recycling so you don’t have to.

We’ll make sure you’re completely happy

When your delivery is complete, the team will ask you to confirm you’re completely happy with your new furniture before they leave.

We’ll even remove the furniture you’re replacing

If your delivery address is within 40 miles of an FV store, our Premier Delivery team can even remove and, wherever possible, ethically recycle the furniture you’re replacing. There is a small additional charge for this service.

FREE Premier Delivery*

No hassle of manoeuvring your furniture yourself, no risk of damaging it, no worries about getting rid of all the packaging. No question: FREE Premier Delivery is the very best way to get your new furniture home.

1. *FREE delivery applies to standard delivery areas within UK mainland when you spend £250 or more. Offer excludes Guardsman or Disposal. After event cost for delivery within standard UK mainland delivery areas is £55. For details of non standard delivery areas (UK mainland or otherwise) please call free on 0800 804 8879.

2. Please note if you have ordered dining, cabinet, bedroom furniture or garden furniture, which is delivered directly from our suppliers via their own Premier Direct Home Delivery Service, they deliver Monday to Friday only. This service is noted against the specific items to which it applies in ‘Read more about this product’.

3. Selected items, including most of our wardrobes and garden furniture, are delivered in sections for ease of access. Where customer self-assembly and installation is required, it will be noted in the text against each item concerned. A full set of instructions is included to ensure that you install your furniture correctly. So we still bring your furniture to you, please check Premier Delivery Service before selecting your final payment method. Do remember, however, that assembly and disposal of packaging is not included in these instances. Should you prefer to collect these items from your local store or collection point, simply check that box instead.