10 year guarantee

10 Year Quality Guarantee

At Furniture Village we don't just promise the best prices, we also promise the best quality. We work tirelessly to ensure that every single item is built to last and fit to withstand the rigors of modern day living. As such, every sofa, every bed, and all dining and bedroom furniture comes with a 10 year guarantee.

With this peace of mind, we want you to be delighted with your furniture for years to come.

What's covered under our guarantee

All our products are sourced from carefully chosen and highly respected manufacturers who share our commitment to product quality, durability and value for money.

Upholstery

The 10 year guarantee covers the structural integrity of frames, springs and webbing. Other components are covered for 2 years. Other components include recliner mechanisms, sofa bed actions, motors, ratchet headrests and armrests, adjustable seats, covers and stitching.

Dining, bedroom & occasional furniture

The 10 year guarantee covers the structural integrity of timber, veneers, structural stability and joints.

Other components are covered for 2 years. Other components include handles, catches and hinges, interior fitting, light fitting(not bulbs), drawer runners, reciprocal table leaf actions and butterfly leaves/extensions, motors and coffee tables incorporating function/storage.

Beds

The 10 year guarantee covers frames, springs and structural integrity. Other components are covered for 2 years. Other components include motors, drawers, adjustable mechanisms and Ottoman storage mechanisms.

Accessories (lamps, rugs, pictures etc)

All items are covered for 2 years against faulty manufacture.

Garden furniture

All our garden and outdoor furniture collections come with a 2 year guarantee.

This guarantee excludes issues arising as a result of normal wear and tear, improprer care or accidental damage. View full Terms & conditions.

Customer Contact Centre

If you need to get in touch...

In the unlikely event that you experience an issue with your purchase either before it's delivered or within 7 days of it's delivery please contact your store of purchase.

For any concerns after 7 days of delivery our Customer Contact Centre can be contacted on 0845 521 9704 or email csc@furniturevillage.co.uk