Furniture Village

40 night comfort guarantee

We don't just sell beds, we sell a great night's sleep. That's why we offer a 40 night comfort trial on all our mattresses and divan beds.

We don't just sell beds, we sell a great night's sleep. That's why we offer a 40 night comfort trial on all our mattresses and divan beds.

Advice you can trust

Buying a new mattress is an important decision, we're here to help make it an easy one. Our sales consultants are sleep experts, trained by the National Bed Federation.

Our sales consultants are trained by the National Bed Federation.

A fantastic choice

We have all the best mattresses, from all the famous brands, at prices you'll love. That's why we were voted winners of 'Bed Retailer of the Year' for 2 years' running.

Voted winners of 'Bed Retailer of Year' for 2 years' running.

How your 40 night comfort guarantee works

  • Under our 40 night Comfort Guarantee you can exchange your divan set or mattress for an alternative divan set or mattress of the same size, if you’re not sleeping comfortably.
  • Any request to exchange needs to be made within 40 days from the day of delivery/collection. We simply ask that you sleep on the bed for at least 30 nights to allow your body to become accustomed to your new mattress.
  • The mattress must be in perfect condition, therefore a mattress protector must be used. We reserve the right to refuse comfort exchanges where a mattress protector has not been used, or if the product is marked, soiled or damaged.
  • If your exchange is to a higher value product the difference will need to be paid at time of re-selection.
  • If your exchange is to a lower price product no refund of any difference will be given. Any price difference cannot be used towards any other purchases.
  • The Comfort Guarantee covers a divan set or mattress only, so bed frames and headboards are not covered, and cannot be exchanged.
  • The Comfort Guarantee does not include ex-display products, clearance items, guest beds, sofa beds, or the height, width or colour of your bed.
  • A re-delivery charge will be applied to each comfort exchange.
  • Only one exchange per divan set or mattress ordered.
  • The 40 Night comfort Guarantee starts from day of delivery/collection.
  • Proof of purchase is required.
  • This cannot be used in conjunction with the Vispring Comfort Pledge.
  • Only applicable on orders placed on 23rd May 2017 or later.

If you wish to make a comfort exchange please contact our product aftercare team by phone on 0845 521 9704, or email csc@furniturevillage.co.uk

Find your perfect mattress

Let us help you find your perfect mattress at just the right comfort level for a deeply refreshing, undisturbed night's sleep, guaranteed.

  • Soft

    The softest most gentle support with the least resistance as it cradles your body shape.

  • Medium

    Gently comfortable providing a medium level of efficient support to your body shape.

  • Firm

    A firmer feel that offers more support as it comfortably contours to your body shape.

  • Extra firm

    A firmer feel that offers more support as it comfortably contours to your body shape.

  • Combination

    These mattresses have different combinations of comfort ratings on either side.

How can we help?

Use our mattress finder
Find which mattress is best suited to you with the help of our mattress finder.
Get started
Mattress buying guide
Find the bed that's best suited to you with the help of our bed buying guide.
Read the guide

Contact us

Simply contact us via one of the following options:

Our advisors are happy to help:
8am - 10pm Monday - Saturday
9am - 10pm Sunday


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