Best quality guarantee
All of our products are sourced from carefully chosen and highly respected manufacturers who share our commitment to product quality, durability and value for money. Consequently, every one of our products is endorsed by a Product Guarantee which covers the structural integrity of your furniture for 5 years and all other components for a period of 2 years against faulty or defective manufacture. This guarantee excludes issues arising as a result of normal wear and tear, improper care or accidental damage.
Upholstery
Items covered under Structural Integrity (5 years) are frames, springs
and webbing.
Other Components (2 years) are recliner mechanisms, Sofa Bed actions, motors, ratchet headrests and armrests, adjustable seats, covers and stitching.
Dining, Bedroom and Occasional
Items covered under Structural Integrity (5 years) are timber, veneers, structural stability and joints.
Other Components (2 years) are handles, catches and hinges, interior fitting, light fittings (not bulbs), drawer runners, reciprocal table leaf actions and butterfly leaves/extensions, motors and coffee tables incorporating function/storage.
Beds
Items covered under Structural Integrity (5 years) are frames, springs and structural stability.
Other Components (2 years) are motors, drawers, adjustable mechanisms and storage mechanisms (ottomans).
Accents (lamps, rugs pictures etc)
All items are covered for 2 years against faulty manufacture.
Garden Furniture
All of our garden and outdoor furniture range comes with a 2 year structural guarantee.
If you need to get in touch…
In the unlikely event that you experience an issue with your purchase either before it’s delivered or within 7 days of it’s delivery please contact your store of purchase. For any concerns after 7 days of delivery or installation our Product Aftercare Team can be contacted on 0845 5219704 or email csc@furniturevillage.co.uk
At Furniture Village, we aim to offer our customers complete peace of mind when buying furniture with us. We are Full Members of The Furniture Ombudsman and abide by their Code of Practice, which helps to ensure that our customers get a fair deal. We have also worked with The Furniture Ombudsman to gain their approval for our Product Guarantee which sets out our commitment to product quality and customer reassurance.
Terms and conditions
01. Proof of purchase is the responsibility of the purchaser.
02. General wear and tear, including staining, excessive soiling, abrasion, tears and burns, accidental damage, natural cushion interior settlement and flattening and normal bed filling settlement are excluded.
03. The cracking of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded.
04. Dye transfer from non colourfast plastics, fabrics and clothing (including denim and throws), damage or delamination of the product or finish caused as a result of contamination through contact with hair products and body products or other cosmetic applications such as tanning lotions is excluded.
05. The guarantee is non-transferable and valid from the date of original purchase only.
06. Consistent with meeting its obligations under this guarantee, Furniture Village reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.
07. If goods are exchanged, or a total refund is given, the goods that are deemed faulty revert to the ownership of Furniture Village.
08. The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.
09. This guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.
10. The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in this leaflet or in accordance with the manufacturer’s recommendations where applicable, or where the product has been adapted, abused or altered.
11. The above conditions relating to Furniture Village’s 5 or 2 year quality guarantees are not intended to affect your statutory consumer rights under the Sale and Supply of Goods to Consumer’s Regulations 2002.