Your 5 year guarantee
We want to give you complete confidence that everything we sell at Furniture Village is of the very highest quality. That's why we guarantee every single item - including sofas, chairs, dining suites, office furniture, beds, wardrobe and mattresses, even our occasional furniture - for 5 years from the date of the delivery.
Furniture Village's 5 year structural guarantee is an extra benefit in addition to your normal statutory and legal rights. While it excludes fair wear and tear in normal domestic use, subject to terms and conditions it will cover:
Upholstery
All main structural components, such as the frame, castors and castor blocks, springs and spring units, webbing plus recliner actions and motors.
Dining, Bedroom and Occasional
Timber, veneers, structural stability, handles and catches, moving parts and interior light fixings.
Beds
Spring units, fillings (subject to normal settlement), divans, bedsteads, bed frames and surrounds, drawers, slats and castors.
Our continued success depends entirely on our customers' satisfaction with our service and on the quality and reliability of our products. If for any reason you are unhappy with your furniture or the service you've received from Furniture Village, please get in touch.
Terms and conditions
Proof of purchase is the responsibility of the purchaser.
General wear and tear, including staining, excessive soiling, abrasion, tears and burns, natural cushion interior settlement and flattening and normal bed filling settlement are excluded.
The cracking of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded.
Dye transfer from non colourfast plastics, fabrics and clothing (including denim and throws) is excluded.
The guarantee is non-transferable and valid from the date of original purchase only.
Consistent with meeting its obligations under this guarantee, Furniture Village reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.
If goods are exchanged, or a total refund is given, the goods that are deemed faulty revert to the ownership of Furniture Village.
The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.
This guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.
The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in the 'product care section' of this leaflet or in accordance with the manufacturer's recommendations where applicable, or where the product has been adapted, abused or altered.
The above conditions relating to Furniture Village's 5 year structural guarantee are not intended to affect your statutory consumer rights under the Sale and Supply of Goods to Consumer's Regulations 2002.