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Want to talk to a real person? Call us on 0800 804 8879

If you can’t reach us, why not request a call back and a member of the online team will call you at a time that best suits you.

The opening hours for the Online Office are:

Monday9am - 8pm
Tuesday9am - 8pm
Wednesday9am - 8pm
Thursday9am - 8pm
Friday9am - 8pm
Saturday9am - 8pm
Sunday11am - 8pm

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10% deposit

 

Pay 10% now, and the balance just before delivery

If any item in your shopping basket has an anticipated delivery time of 4 weeks or more and you are paying by debit or credit card, you can either:

OR

  • Pay a 10% deposit now and pay the balance before delivery.

When do I make the final payment?

We generally request payment 24 to 48 hours before we deliver. However, on some dining and cabinet furniture delivered direct to you from our suppliers, we ask for payment up to 14 days before delivery.

How do I pay the balance?

Your final payment must be made with the same card that you used for the deposit.

Will I be notified when the final payment is due?

Only if you request notification. In choosing to pay a deposit, we assume that you will be happy for us to automatically request the balance outstanding against your order via our secure payment provider (SSP), without prior need to notify you. If this is not the case, please let us know by ticking the box directly below the 10% deposit option in the shopping basket.

This states: If you would prefer to be contacted before the balance is taken, please check this box

Only customers who check this box will be notified by email or telephone before the final balance is taken.

Will I be notified once payment has been taken?

As soon as your total payment has been processed, a receipt will be sent to your billing address by post.

Please remember, delivery cannot be made until cleared funds are received by us. We aim, where possible, to deliver all the items you've ordered together.

Spread the cost over up to 3 years

If you’re spending £400 or more, our 0% Interest Free Credit option gives you the choice to spread the expense of your new furniture over anything from 6 months to 3 years, without costing a penny more.

Pay by cheque

If you prefer to pay by cheque, simply follow the prompts as you proceed through checkout.