Privacy policy and cookies

Our privacy policy

Furniture Village Limited ("Furniture Village", "we" or "us") is committed to protecting your privacy.



This privacy policy explains:

  • how we use the information we collect about you
  • how you can instruct us if you prefer to limit the use of that information
  • the procedures that we have in place to safeguard your privacy.


The information we collect and how we use it
When you register with us we need to know your name, postal address and email address.

We gather this information to allow us to communicate with you about our products and promotions.

In order to purchase on the website, we need to know your name, postal address, email address, telephone number, and, if you are paying by card, your debit or credit card number and expiry date.

We gather this information to allow us to process your order and to provide you with the best possible service. The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorise us to transmit information to or to obtain information about you from third parties for these purposes.

By submitting your information to us you consent to the use of that information as set out in this privacy policy. If we change our privacy policy we will post the changes on this section of the website, so that you may be aware of the information we collect and how we use it at all times. Your continued use of the Website constitutes your agreement to any such changes.

If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel your registration, please let us know the correct details by contacting us by phone or email.

We may wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please contact us.


Contact and communication
Anybody who contacts the Furniture Village website or Furniture Village does so at their own discretion and therefore provide any personal details at their own risk. All personal information received by Furniture Village is kept private and stored securely until such as time as it is no longer required, as detailed in the Data Protection Act 1998.


Privacy and our website
The Furniture Village website complies to all UK national laws and requirements for user privacy. We are committed to protecting the privacy of our website users throughout their time visiting the Furniture Village website.

Our privacy policy is for served by Furniture Village, and governs the privacy of all users who choose to visit the website:

Our privacy policy is to protect user privacy and it outlines the obligations and requirements of users of our website, the website and Furniture Village as owners of the website. Our privacy policy also addresses how the website processes, stores and protects user data and information.

All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties or shared with companies / people outside of Furniture Village.


How we use cookies
Cookies are small text files stored on your personal computer that track, save and store information during interactions and when you visit certain web pages. They do not store your personal information. Their use allows our website to offer an improved, more responsive and tailored experience to users. On the first visit to the website, users are given the option of allowing or disallowing the use of cookies, complying with recent legislation requiring websites to obtain consent from users.

If you do not want your personal computer to accept cookies or want to delete any cookies that are already on your personal computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies in order to delete them or to disable your personal computer from accepting them.

The Furniture Village website, like most retail websites, uses tracking software from Google Analytics to monitor how users use the website, and this software saves a cookie to users’ computer hard drives in order to track usage.  This cookie does not store, save or collect any personal information. Please find Google’s full privacy policy here: [ ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.


Email privacy

Every effort has been made to ensure that our email submission process is safe and secure. However users contacting us by email must be advised that they do so at their own risk.

Information submitted to Furniture Village by email is used to answer queries, to subscribe users to our email newsletter programme if appropriate, and to contact you with relevant information. However we ask for users’ permission when submitting any form to email process. Permission is also required where you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. Furniture Village respects your user rights with regard to email marketing material. Your details are not passed on to any third parties.


Email newsletter

The Furniture Village website operates an email newsletter program, informing subscribers about products and services supplied by Furniture Village. Users subscribe at their own discretion through an online automated process. Some subscriptions may be manually processed after prior written agreement with the user.

  • All email subscriptions are in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.
  • All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.
  • No personal details are passed on to third parties or shared with companies / people outside of Furniture Village.
  • Under the Data Protection Act 1998 you may request a copy of personal information held about you by Furniture Village’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the Furniture Village business address.
  • Email marketing campaigns by Furniture Village may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
  • In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable clear instructions on how to unsubscribe will be detailed instead.
  • Furniture Village cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and Furniture Village cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social media platforms
Communication, engagement and actions taken by Furniture Village through external social media platforms are subject to the terms and conditions as well as the privacy policies held with each individual social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Furniture Village will never ask customers for personal or sensitive information via social media platforms. If users wish to discuss privacy sensitive details, they are advised to contact Furniture Village through primary communication channels such as by telephone or email.

The Furniture Village website may use social sharing buttons to help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion. Please note that social media platforms may track and save requests to share a web page through your social media platform account.

We welcome your views about our website and our privacy policy. Should you wish to contact us regarding our website or privacy policy please do so.