Your 5 year quality guarantee

We go to great lengths to ensure that everything we sell is of the highest quality - so much so that we guarantee every single item for 5 years from the date of delivery.

The Furniture Village 5 year guarantee covers all the items listed below and is an extra benefit in addition to your normal statutory and legal rights.

Obviously, fair wear and tear in normal domestic use is excluded and this applies in particular to upholstery fabric and leathers whether for sofas, chairs or beds.

That aside, the following items are covered, subject to the terms and conditions below:

All main structural components are covered, such as the frame, castors and castor blocks, springs and spring units, webbing plus recliner actions and motors.

Timber, veneers, structural stability, handles and catches, moving parts, glass and interior lighting.

Spring units, fillings, divans, bed frames and surrounds, drawers, slats and castors.

Our continued success depends entirely on our customers’ satisfaction with our service and on the quality and reliability of the products we sell.

We hope you come back to us - so please tell us if you feel we could have served you better.

We’d like to offer a few suggestions that will help you get the most out of your new furniture and keep it in prime condition for longer.

At least once a week, use a soft brush on your upholstery and then vacuum clean it.

Where you have reversible cushions, turn them regularly to even out wear. All cushions need to be plumped up every day and placed in different positions to even out settlement.

Avoid positioning sofas and chairs close to heat sources or where they can be exposed to strong or prolonged daylight, as this can affect many fabrics and cause fading.

Sofas and chairs are designed around a conventional sitting posture; sitting on the edge of cushions or on the arms may cause permanent damage as will children using them as a trampoline.

Keep sharp objects away from fabrics. If a ‘snag’ occurs don’t pull it - cut it off carefully with a pair of scissors.

Certain dyestuffs used in clothing, such as indigo dyes used in denim, are not colour fast and these dyes can be transferred to upholstery material through simple contact. Care should be taken to avoid this, particularly in the case of denim clothing and lighter coloured upholstery materials and leathers. Some heavy clothing fabrics, such as denim, can prove abrasive to upholstery.

Deal with spots and spills immediately. Mop up fluids with a clean, absorbent fabric, then clean according to the guidelines laid down by the upholstery or cleaning fluid manufacturer.

Always dry clean your upholstery UNLESS THE LABEL SAYS IT CAN BE MACHINE OR HAND WASHED. Follow the manufacturers instuctions, remember, all items should be cleaned or washed at the same time to avoid colour variation. Specialist companies such as Servicemaster and Safe Clean carry out cleaning in your home and while there are no hard and fast rules about the cleaning interval for upholstery, once a year is about right. All dry cleanable materials have to pass BS1006 for colour fastness, but inevitably after regular dry cleaning a slight colour change will occur between the exposed and unexposed sections of fabric. For this reason it is best to have all items cleaned at the same time if possible.

Apart from cleaning, most of the above applies to leather upholstery. Regular dusting with a soft cloth and an occasional wipe with a damp cloth soaked in a mild soap such as Lux flakes or Dreft will provide general maintenance. Unless recommended by the manufacturer avoid using polishes, creams or detergents. Natural leather such as aniline or semi-aniline should be treated with extra care when cleaning, because of the generally unprotected nature of these leathers. Always ensure the manufacturer’s care instructions are followed. An occasional wipe over with a damp chamois leather, using cooled boiled water, will be a benefit and provide general maintenance.

There are many different methods of finishing cabinet furniture - please ensure you know the method of construction of your chosen product.

For best results, first wipe with a damp clean cloth and then buff with a soft, dry one. Never use abrasive cleaners - they will damage the lacquer.

A hand waxed or oiled finish may absorb some stains that can be removed by re-waxing or re-oiling. Do not let your table become too dry but please avoid over treating the product. Always keep a cloth specifically for your furniture and ensure you do not touch it with soaps or detergents as these may damage the hand finished surface.

Avoid extreme changes in room humidity and never place a piece of furniture directly next to a heat source. For best protection a full size table felt is a worthwhile investment. Any spillages should be wiped up immediately.

All timber finishes can alter slightly when exposed to light; some like pine tend to darken, others like cherry may lighten. Consequently, the position of ornaments and the like should be changed regularly to avoid patches becoming noticeable. This is especially important in the first year.

Turn down the bedding each morning to allow the mattress to air. Spring interior mattresses should be turned every fortnight for the first six months, then at least every four weeks; turn first end to end, and then upside down in regular rotation. Turning a double mattress is a job for two people; take care that it stays flat or on one side - do not bend it or the spring unit may become distorted. Similarly, avoid sitting on the edge of your bed for long periods as this can also cause damage. The materials used in your mattress are designed to conform to your body’s contours and some settling of the filling is normal. Turning the mattress helps get the most out of the support system and the filling,much like plumping a cushion.

Regularly brush your mattress with a soft brush - do not use a vaccum cleaner. A mattress protector provides additional insulation, minimises the effects of soiling or spillage and helps with the removal of dust and mites. We recommend the use of a mattress pad on slatted bedsteads to help prevent wear caused by contact between the slats and the mattress covering. Treat stains and spills immediately. Don’t saturate the fabric with liquid and don’t use detergent. Stiff brushes should also be avoided. Afterwards, allow the mattress to air gently away from direct heat.

Check regularly that legs and castors are fully tightened.

Furniture Village would like to thank Qualitas Furnishing Standards, of which we are a member, for helping in the preparation of this information.

Should you need more information with regard to Furniture Village’s 5 year guarantee or about the best way to care for your furniture please contact the store where you made your purchase and they’ll be pleased to help.

• Proof of purchase is the responsibility of the purchaser.
• Normal ‘wear and tear’, including staining, excessive soiling, abrasion, tears and burns is excluded.
• The guarantee is not transferable.
• Consistent with meeting its obligations under this guarantee, Furniture Village reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.
• If goods are exchanged, or a total refund is given, the goods that are deemed faulty revert to the ownership of Furniture Village.
• The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.
• This guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.
• The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in ‘taking care of your furniture’ above or in accordance with the manufacturer’s recommendations where applicable, or where the product has been adapted, abused or altered.

The above conditions relating to Furniture Village’s 5 year guarantee are not intended to affect your statutory consumer rights under the Sale and Supply of Goods to Consumer’s Regulations 2002.