It’s important to us that from the moment you choose your furniture to the day of your delivery, everything goes as smoothly as possible.
On the delivery day, our Home Delivery Specialists will:
- install your furniture exactly where you would like it in your room of choice*
- remove (and recycle) all of the packaging
- remove and dispose of your old furniture on a like for like basis, for a charge**
- make sure that everything is exactly as you want it.
Please note, if our Home Delivery Specialists are unable to safely deliver your order, or if no one is home to accept the delivery on the agreed date, we will simply reschedule your delivery for an additional delivery fee of £49. If you are unable to take delivery of your order within 28 days of the agreed delivery date, there’ll be a charge to store your items of £25 a week.
|Accessories (lighting, cushions, mirrors, rugs, wall art, vases, clocks and finishing touches) & roll-up/boxed mattresses
|Occasional tables (Coffee tables, Lamp tables, Side tables, Console tables and Nest of tables) and dining chairs.
|All other products or Everything else
Your estimated delivery time is dependent on stock levels and whether your item has been made to order.
We deliver to mainland England, Scotland and Wales. If you live in Scotland, Highlands or in a postcode more than 40 miles away from a Furniture Village collection point, we will estimate an additional 1-2 weeks will need to be added to the originally quoted delivery time.
*For most items delivered via the Furniture Village Premier Delivery Service installation is included, however, there are a few exceptions. Items where customer self-assembly and/or installation is required include: children’s furniture, wall hung mirrors, garden furniture and roll-up mattresses. This list is not all encompassing, and will vary from time to time as our ranges and products change. To help you we try to indicate in the product description where self-assembly is required.
** Unfortunately, we cannot offer disposal where products are delivered from our suppliers' Direct Home Delivery teams.
Find out more about our Delivery Service