CHRISTMAS DELIVERY - LAST CHANCE
LAST CHANCE FOR CHRISTMAS DELIVERY
HOME EVENT - QUICK DELIVERY DEALS
HOME EVENT - GREAT VALUE, GREAT STYLES
CLEARANCE UP TO 70% OFF
At Furniture Village, we’re committed to delivering outstanding customer service, and your satisfaction is our top priority. We aim to make your experience with us as smooth and hassle-free as possible, from purchase to delivery and beyond.
Please note: the following cancellation and returns policy applies to online orders only and excludes bespoke items.
For in-store orders, please contact your local store directly.
Whether you wish to cancel an online order before delivery or return an item after delivery, we’re here to guide you through the process.
Whatever the reason, you can cancel your online order (excluding bespoke orders) at any time prior to delivery with no charges. All you need to do is advise us in writing, either by post or email. Our contact details can be found at the bottom of the page.
Once we’ve confirmed that we've received your cancellation pre delivery, you'll receive a full refund to the original payment method used to pay for the order.
Refunds made to a credit or debit card may not show in your account straightaway due to the clearing time required by banks to process the refund. Typically, this can take up to seven working days, but varies depending on the bank. Please contact your card issuer or bank directly with any queries.
For more information please refer to our terms and conditions.
See if your question is answered on our FAQS page or contact us today.
Contact us
Whether you're looking to enquire about an online order, home delivery or to simply let us know how we did, please do get in touch.
Our advisors are happy to help:
Monday to Sunday, 10am to 8pm.
Furniture Village Customer Care, Unit 3, Badgers Rise, Marston Gate, Ridgmont, Bedfordshire, MK43 OYL
You can notify us in writing within 14 calendar days from the day you receive your order if you decide not to keep it. Simply contact us by post or email, letting us know you wish to return your order and the reason for the return. Our contact details are available at the bottom of this page.
If you need assistance with your product beyond 14 days, visit our Customer Care page for support.
Every sofa and bed and all dining and bedroom furniture (excluding Clearance items) comes with our free 20 year guarantee which covers all structural elements. So, in the unlikely event that you experience a problem with your furniture after this 14 day period, there's no need to worry.
It's easy. Simply take your order to any Furniture Village collection points and receive a full refund – including your original delivery charge.
Please ensure that your order is in the condition that you received it. To help you with your return, we're happy to send you large plastic bags to cover items of upholstery or mattresses.
If it’s easier, we can collect the items from you. We charge a collection fee of 25% of each item’s price. Just follow these steps to prepare for collection:
Ensure any item for return is in the condition that you received it. We may not be able to refund you in full if there are any signs of damage or misuse.
Make sure any item is available for collection within 14 days.
Once you have confirmation that we’ve received your cancellation and the item is back in our warehouse and has been inspected, you will receive your refund to the original payment method you used, less the cost of the collection of the item.
Mattress protectors, divan beds or pillows unless they are unopened, unused and still in their original packaging.
Mattresses or divans that have been used without a mattress protector.
Bespoke products*.
*Bespoke items are custom-made or personalised specifically for an individual and therefore cannot be resold. Therefore any items purchased directly through our website are not considered bespoke.
Partially assembled flat pack furniture.
These conditions do not apply to bespoke items* ordered from us. If your order includes a bespoke item, this will be indicated to you at the time of purchase.
* Bespoke items are those that are custom made or personalised in any way. This means they are bespoke to the individual and therefore cannot be resold.
Enter your email address to receive your discount code.
We have also emailed this code to your email address.
*Voucher not to be used in conjunction with Clearance, any other offer or voucher. Minimum spend of £250 applies. You'll receive our latest news and offers by email, unsubscribe at any time. See privacy policy and terms and conditions.
Enter your email address to recieve your discount code.
*Voucher not to be used in conjunction with Clearance, any other offer or voucher. Minimum spend of £250 applies.
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