Contact us

How can we help you today?

We’re here for you by phone, Livechat and email.

Place an order

Need help placing an order? Call 0800 804 8879 or contact Livechat seven days a week from 10am to 8pm.

Book a 121 appointment

Join one of our friendly furniture experts in-store or virtually for on-the-spot expert advice while you shop.

Ask a question about a product you’ve received

If you have a product aftercare question, please call 0800 804 8879 from 10am to 8pm Monday to Friday and from 10 am to 6 pm on Saturdays and Sundays. You'll also find answers to many popular questions in our buying and care guides.

Follow up on a delivery

At the moment, we’re experiencing delays to some orders because of the disruption to global supply chains caused by the situation in Ukraine and lockdowns in parts of the Far East. If you’ve placed an order and not yet heard from us, or if you didn’t receive your order as scheduled, we sincerely apologise.

Please know that we’re doing everything we can to expedite your delivery. We promise that we’ll be in touch to arrange your delivery just as soon as possible.

Contact us about anything else

If you have a query regarding your new furniture, we’re here to help on 0800 804 8879. Our Customer Care Centre is open Monday to Friday 10am - 8pm and Saturday and Sundays 9am to 6pm. We’ve also put together a series of handy care guides to help you keep your furniture looking its best.

Email us

Drop us an email using the form below and we’ll respond as soon as possible.