Contact us

Please bear with us

In recent weeks we’ve been able to welcome you back to our stores and resume deliveries thanks to our Shop Safe initiative, which follows the government’s COVID-19 Secure guidance. While we’re still experiencing some delays as our worldwide manufacturing partners establish their own safe working practices, please know that we’re doing everything we can to speed things along. We’re carefully working through customer communications received during the lockdown, so responses are taking a little longer. Please bear with us and thank you for your patience and understanding.

Ordered online or to place a new order online?

Call us on 0800 804 8879  or Live Chat where a member of our Online Sales team will be happy to assist.

Monday to Sunday, 10am to 7pm

Ordered in store?

Call your local store for assistance.

Write to us

Alternatively you can write to us at the following address:

Customer Care
Unit 3, Badgers Rise
Marston Gate
MK43 0YL

Press enquiries

For any media or press enquiries, please contact Cool Blue on 0203 102 8640 or email: