Terms and conditions for online and telephone orders
Welcome to Furniture Village’s website. The following Terms and Conditions apply only to orders placed via the Furniture Village website or via telephone orders placed with the Online Sales team on 0800 804 8879 and website use. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website or over the telephone to the exclusion of any other terms and conditions.
Furniture Village Limited ("Furniture Village", "we", or "us") reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Online team by email or call us free of charge on 0800 804 8879 for further assistance.
A. Purchase of products
B. 10 Year Structural Guarantee Terms & Conditions
C. Intellectual property rights
E. Pricing policy
F. Social Media and competition terms and conditions
G. Terms & Conditions for the use of user generated content
H. Furniture Ombudsman
I. Contact us
A. Purchase of products
1. Creating the Contract
1.1 After you have submitted your order you will receive an order acknowledgement email from us. Please note that this email is an acknowledgement and not acceptance of your order.
1.2 We reserve the right to decline all or part of any order for whatever reason and should this occur we will contact you with these details.
1.3 If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
1.4 The creation of the contract between you and us will take place upon the successful delivery or collection of any part of your order unless we have notified you that we do not accept your order as outlined in 1.2.
1.5 It is recommended that you retain all emails relating to your order.
1.6 The details of your specific order are filed by us. Should you want any information regarding your order you may contact us.
1.7 If you want to make any changes to your order, e-mail us or telephone us for free on 0800 804 8879 for further assistance. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.
2.1 Your chosen payment type, (Debit card, credit card or PayPal) will be charged when you submit your order at the final stage of the checkout whether you are paying in full or have only chosen to pay a deposit. This includes deposits prior to the finance application if chosen and therefor regardless of the finance applications loan decision.
2.2 When you place your order and opt for the deposit payment option, you agree for us to automatically take the remaining balance before delivery on the same card you paid the deposit with. If we are unable to collect payment we shall not be obliged to make delivery to you and will not do so until payment is collected.
2.3 We reserve the right to decline all or part of any payment for whatever reason and should this occur we will contact you with these details.
2.4 All prices and charges on this website are quoted in UK pounds. Prices include VAT unless otherwise stated but exclude delivery charges.
2.5 If we discover an error in the quoted price of goods that you have ordered, then we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
3. Security and Clearing
3.1 All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to transfer to the bank for authorisation.
3.2 As an additional security measure, no credit or debit card details submitted online are stored directly by us once your order has been processed. They are stored in encrypted form by our payment providers, SagePay.
3.3 If you have authorised us to obtain a second or final payment of your order on your chosen debit or credit card, we will use the same secure connection to request these monies to be transferred to the bank for authorisation. Your CV2 number is not retained by our Secure Payment Provider (SSP).
4. Delivery of goods to you
4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.
4.2 We aim to deliver your furniture within the time quoted on our website when you place your order unless the delivery post code is outside a 40 miles radius from our distribution warehouse. These are quoted as the estimated length of time that we believe we can deliver the order to you based on stock levels and/or delivery times provided to us from our suppliers. Where multiple items have been ordered, we will endeavour to deliver them all together before the longest delivery time quoted, unless a split delivery is specifically requested. A requested split delivery will be subject to a further delivery charge. If the circumstances of your order change, we will contact you. If, however, your order is delayed due to circumstances that are beyond our control, then we cannot accept any liability for any losses incurred as a consequence of that delay.
4.3 We do not have the storage space to store items for any period of time.
4.4 You will become the owner of the goods at the time of delivery provided we have received payment in full, however you will be liable for their loss or destruction in any case.
4.5 Where applicable, and this is in most cases, our expert Premier Delivery Service team will carefully install your new furniture in your home, exactly where you want it (subject to access). They will then remove all wrappings and packaging and dispose of them for you.
4.6 All deliveries will be pre booked and must be signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for failed delivery where the failure to deliver is no fault of ours, or where less than 48 hours’ notice is given of a customer cancellation.
5. Access to the destination room
5.1 Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.
5.2 Should you have any concerns over access, then please note them on the comments box on your order or contact us by email or call for free on 0800 804 8879 for further assistance.
6. Cooling Off Period (applicable to online orders only.)
6.1 Under the Consumer Contracts Regulations of 2014, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel.
6.2. Under UK law, the statutory cooling off period has certain exclusions:
i. Bespoke items. These are goods that have been ordered to the unique and exact specifications of a customer. Simply selecting a colour from a range of colours available or your product being made to order does not make your furniture bespoke under this clause. We would make it perfectly clear to you when ordering a bespoke item that is such and that it is excluded from the Consumer Contract Regulations.
ii. Pillows or mattress protectors that been taken out of its sealed packaging.
iii. Mattresses or divans that have not been used with a mattress protector.
iv. Self-assembly items have been partially assembled.
6.3 In order to exercise the right to cancel, you must inform us in writing via email or post including your order number as part of your correspondence.
Email or in write to: Furniture Village Online, Unit 3, Badgers Rise, Marston Gate, Ridgmont, MK43 0YL.
6.4 If you decide to cancel after receipt of the items, it is your responsibility to return the goods to us at your own cost or we do offer a collection service if you are unable to return your items and we charge a collection fee for our services. This must be done within 14 days of notification of your decision to cancel the contract.
6.5 Any refund will be in the same form of payment originally used for the purchase and will be made within 30 days of valid cancellation of contract. We do not cover supplementary delivery costs above this amount where you have used another type of delivery.
6.6. If returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when they were delivered to you, we reserve the right to deduct from your refund any loss of value to the goods as a result of your use or damge.
7. Damaged or Defective Goods
Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
However if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:
7.1 Reject the goods
• i. You will be asked to complete an Incident Report form immediately, which will be provided by the home delivery team.
• ii. The Incident Report form will then be returned to the delivering warehouse. It will be logged against your order number and a refund of all monies paid, including any delivery charges, will be made as soon as possible and in any event within 30 days of cancellation being accepted.
7.2 Keep the goods
• i. If the furniture is useable, despite the damage, we are happy for you to go ahead and use it
• ii. The Furniture Village home delivery team will complete an incident report form (if appropriate) to record the problem. They will ask you to sign it and they may also take photographs to accompany the paperwork.
• iii. The Incident Report form will then be returned to the delivering store. It will be logged against your order number, and assessed for necessary further action.
• iv. Our Product Aftercare Team will then contact you to arrange a technician to visit and repair the problem to manufacturing standards, generally within 7 days. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.
• v. In the event that a repair cannot be made, we will replace the furniture, or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of Furniture Village, and must be in our possession before monies are refunded.
7.3 After Delivery: If the pre-existing fault or damage is discovered after delivery, you should contact us as soon as you notice the defect, or at the latest within 14 days of delivery of the goods, via our On-line store.
• i. Our customer care team will then contact you to arrange a technician to visit and inspect the goods and discuss your options including returning the goods or repairing the problem to manufacturing standards, generally within 14 days. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.
• ii. In the event that a repair cannot be made, we will replace the furniture, offer a reselection to the value of the purchase price less any discounts or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of Furniture Village, and must be in our possession before monies are refunded. A refund may be subject to a usage charge depending on the period of time that has elapsed since delivery.
7.4 Faults that develop after 14 days of Delivery: In the unlikely event that one of our items is to develop a fault after 14 days, please call us on our Product Aftercare Team line: 01525 289599 or email (firstname.lastname@example.org) Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault.
8. Cancellation by Us
8.1 We reserve the right not to accept any order request if:
8.1.1 we have insufficient stock to deliver the goods you have ordered;
8.1.2 we do not deliver to your area;
8.1.3 one or more of the goods ordered was incorrectly described or priced on the website;
8.1.4 the payment transaction is not authorised; or
8.1.5 you have not complied with the provisions of paragraph 12 of these terms and conditions.
8.2 If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
9. Stock Levels
9.1 As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site
9.2 If any item is out of stock we will notify you and proceed in terms of paragraph 8.1 & 8.2 if appropriate.
10. Unforeseen Circumstances
While every effort is made to meet our customers' demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
11. Complaints and Remarks
11.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or email, the details of which are contained under the "Contact Us" page.
11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
12. Contractual Capacity
12.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:-
12.1.1 provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; email address and telephone number;
12.1.2 be over the age of 18.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the non-exclusive jurisdiction of the Courts of England and Wales. All contracts are concluded in English.
15. Data Protection and Privacy
16. Entire Agreement
B. Structural Guarantee Terms & Conditions
Click here for more details on our Structural Guarantee
01. Proof of purchase is the responsibility of the purchaser.
02. All Clearance products are purchased with a 2 year structural guarantee.
03. General wear and tear, including staining, excessive soiling, abrasion, tears and burns, accidental damage, natural cushion interior settlement and flattening and normal bed filling settlement are excluded.
04. The cracking of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded.
05. Dye transfer from non colourfast plastics, fabrics and clothing (including denim and throws), damage or delamination of the product or finish caused as a result of contamination through contact with hair products and body products or other cosmetic applications such as tanning lotions is excluded.
06. The guarantee is non-transferable and valid from the date of original purchase only.
07. Consistent with meeting its obligations under this guarantee, Furniture Village reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.
08. If goods are exchanged, or a total refund is given, the goods that are deemed faulty revert to the ownership of Furniture Village.
09. The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.
10. This guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.
11. The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in this leaflet or in accordance with the manufacturer’s recommendations where applicable, or where the product has been adapted, abused or altered.
12. The above conditions relating to Furniture Village’s 10 or 2 year quality guarantees are not intended to affect your statutory consumer rights under the Sale and Supply of Goods to Consumer’s Regulations 2002.
C. Intellectual property rights
The content of this Website is © Furniture Village Limited 2012 (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).
Furniture Village is providing this Website on an "as is" basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website or its contents and disclaims all such representations and warranties. In addition, Furniture Village makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Furniture Village howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Furniture Village nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Furniture Village accepts no liability for any information or content contained in external third party websites which link to or from this Website.
Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer, under local or other statutory rights nor in any way to exclude or limit our liability to you, for death or personal injury resulting from our negligence or that of our employees and/or agents.
E. Pricing policy
Furniture Village follows the latest CTSI “Guidance for traders on pricing practices”.
Unless otherwise stated, “Was” price reductions compare to prices which were offered both online and in all of our stores, for a reasonable amount of time, prior to commencement of any sale.
Products compared against an “After Sale Price” (ASP) will be offered at the higher price, for a reasonable amount of time, immediately following the end of the respective sale.
Some branded product ranges may be compared against the“Recommended Retail Price” (RRP) provided to us by the manufacturer(s).
Intervening lower prices (e.g.“Early Bird”,“Final Reductions”, “Now Only”,“Clearance Price”) may also apply during the sale event.
Please ask the Furniture Village team for any further details.
Wishlist: By law, we can only sell products at the correct price at the time of your order, not the price when items are added to your wishlist.
2. The Competition is organised by Furniture Village Ltd of 258 Bath Road, Slough, Berkshire, SL1 4DX ("Furniture Village"). Furniture Village is the promoter of the Competition.
3. Rules specific to each Competition are displayed in a notice on the page for such Competition ("Competition Notice") and are incorporated into the Rules. In the event of differences or discrepancy between these terms and conditions and the Competition Notice, the Competition Notice shall prevail.
4. Furniture Village reserves the right to hold void, cancel or amend the Competition or the Rules without notice where is becomes necessary to do so (in the opinion of Furniture Village). Any such changes will be posted either within these terms and conditions or the Competition Notice. A copy of the Rules may also be obtained by sending a stamped addressed envelope to: Online Competition Rules, Furniture Village, 258 Bath Road, Slough, Berkshire. SL1 4DX.
5. In the event of any dispute regarding the Rules, conduct, results and all other matters relating to a Competition, the decision of Furniture Village shall be final and no correspondence or discussion shall be entered into.
6. The following persons are not eligible to take part in the Competition:
(a) employees of Furniture Village or its holding or subsidiary company
(b) employees of any company professionally involved in the Competition including without limitation any advertising agency or web company connected with the Competition or any of their respective holding companies or subsidiary companies
(c) members of the immediate families or households of (a) and (b) above.
(d) those under the age of 18.
Furniture Village reserves the right not to award a prize (and to select an alternative winner) if Furniture Village is aware or has reasonable grounds to believe that a winner is not eligible.
7. Additional eligibility requirements may apply to a specific Competition, e.g. a valid passport, visas and/or driver’s licence. Where applicable, these will be set out in the Competition Notice.
8. By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete. You further warrant that you are eligible to enter the Competition. Furniture Village reserves the right to verify the eligibility of all entrants and require you to provide proof of your eligibility.
9. The address or email address you provide with your competition entry ("Entry") will be used to send any prizes so please make sure this is correct. Unless stated otherwise in the Competition Notice, Competitions are only open to residents of the United Kingdom and you are not entitled to enter the Competition if you are resident outside of the United Kingdom. Where a Competition is open to entrants from outside the United Kingdom, you are not entitled to enter the Competition if you are resident in a country or jurisdiction where the Competition may breach any law or regulation. Where this applies, Furniture Villages invitation to enter the Competition in such country and/or jurisdiction is withdrawn.
10. Unless otherwise stated, a Competition will only be open to entrants aged 18 and over at the closing date of the competition. Furniture Village assumes that by entering the Competition (and you warrant that) you are the appropriate age to enter the Competition. Where a Competition is open to all age groups, Furniture Village assumes that by using the website and entering the Competition (and you warrant that) you are aged 18 or over or, if you are under 18, that your parents have consented to your entry into the Competition and these Rules.
11. Furniture Village reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the Rules.
12. In the event that any entrant is disqualified from the Competition, Furniture Village in its sole discretion may decide whether a replacement should be selected. In this event, any further entrant will be selected on the same criteria as the original entrant and will be subject to these Rules.
13. Unless stated otherwise in the Competition Notice, you may enter the Competition as many times as you like however Furniture Village will not accept entries which are or which it has reasonable grounds to believe are:
(a) automatically generated by computer or or automated process;
(b) completed by third parties or in bulk;
(c) illegible, incomplete, altered, reconstructed, forged or tampered with;
(d) in any other way not the original submission of the entrant; or
and in the event a winner is selected from an entry falling within (a) to (e) above Furniture Village may disqualify that winner and select an alternative winner. Any further winner will be selected in accordance with these these Rules.
14. Competition entries must be made in the manner and by the closing date and time specified on the Competition Notice. Failure to do so will disqualify the entry. Furniture Village reserves the right disqualify you if your conduct is contrary to the spirit or intention of the Competition.
15. There is no purchase requirement to enter a Competition and there is no charge to register for use of the website. By submitting an Entry you agree to be bound by these Rules and the Competition Notice.
16. Where an offer is made for participation in a Competition involving a premium rate telephone call, the Competition Notice will include details of the estimated length of the call and its anticipated cost, and any other guidance to which Furniture Village must adhere in compliance regulations. Where entry to a Competition is by premium rate telephone call, entry may also be made by post by writing to: Competition Entry, Furniture Village, 258 Bath Road, Slough SL1 4DX, to be received by the closing date as stated in the Competition Notice.
17. Proof of posting or emailing cannot be accepted as proof of delivery. Furniture Village does accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of or unauthorised access to Entries, or Entries lost, damaged or delayed as a result of server functions, technical issues, virus, bugs or other causes outside Furniture Villages control.
18. Entrants should note that unless stated otherwise, Furniture Village does not accept responsibility for the return of any Entries, including those consisting of artistic or other material.
19. Unless stated otherwise in the Competition Notice, prize winners will be chosen at random from all correct Entries (for competitions involving answering questions or where entry is by emailing or otherwise providing a name and/or contact details to Furniture Village) which meet the requirements of these Rules and the Competition Notice or from all submitted entries (where creative or artistic merit or other subjective criteria apply to entries (unless these are being judged as set out in the Competition Notice)) which meet the requirements of these Rules and the Competition Notice, in each case within 28 days of the closing date specified in the Competition Notice. Tie-breakers will be judged by Furniture Village and, if required by law, by an independent adjudicator. In all matters, the decision of the judge(s) and Furniture Village shall be final and no correspondence or discussion shall be entered into.
20. Prize winners will be notified in the manner and within the time specified on the Competition Notice (and may be contacted by Furniture Village or Furniture Villages nominated supplier(s)). Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published on the website or you can write to Furniture Village, 258 Bath Road, Slough, Berkshire SL1 4DX naming the specific competition including a self-addressed stamped envelope for a list of winners.
21. Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
22. Prizes are non-transferable and there is no cash alternative. Furniture Village reserves the right to substitute prizes of equal or greater value at any time.
23. Prizes are awarded at Furniture Villages discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant. Where Entries are being judged on creative or artistic merit or other subjective criteria, Furniture Village and/or the Competition judges (acting reasonably) reserve the right not to select a winner, and/or to remove or amend selection criteria and/or the structure and operation of the Competition if Entries are not of the requisite standard.
24. Furniture Village reserves the right to request written proof of your age.
25. All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be, unless specifically stated, are the sole responsibility of the prize winner.
Intellectual Property Rights & Use of Entries
26. Furniture Village does not, unless we agree this with you, claim any rights of ownership in your Entry. As such, you retain ownership of your Entry and, although Furniture Village will be able to use Entries as set out in the Rules, you will also have the right to use your Entry in any way you choose. Where any Entry is to be used in a different way (e.g. we are asking to own this) this will be made clear on the website and you will then be able to choose whether to enter the Competition. If you win a prize, as a condition to receipt of that prize, you may be required to sign a release form (in Furniture Villages then current standard form) in connection with the prize-winning submission.
27. In consideration of Furniture Village agreeing to consider entrants to the Competition, each entrant hereby agrees that Furniture Village (and third parties authorised by Furniture Village) may (but is not obliged to) make any and all Entries available on the website and any other media, whether now known or invented in the future, which may include other internet sites, mobile, television and/or radio and that Entries may be made available with advertising and/or sponsorship. You now grant Furniture Village (and third parties authorised by Furniture Village) a non-exclusive, worldwide, irrevocable licence (for the full period of any rights in the Entry) to use, display, publish, transmit, copy, make derivative works or podcasts from, edit, alter, store, re-format, sell and sub-licence the Entry for such purposes.
28. Furniture Village does not guarantee to use or otherwise make available any Entry. Furniture Village may also, in appropriate circumstances, and at its sole discretion, reject, edit, remove or disable access to Entries that appear to be legally or otherwise problematic e.g. infringe the copyright or other intellectual property or privacy rights of others, are defamatory etc. or for any other reason.
29. Your Entry and any information submitted by you must be personal to and relate specifically to you. You hereby warrant that your Entry and all information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is libellous, defamatory, obscene, indecent, harassing or threatening. If relevant, Furniture Village reserves the right, but not the obligation, to screen, filter and/or monitor information provided by you and to edit, refuse to distribute or remove the same.
30. Insofar as permitted by law, Furniture Village does not accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Competition or as a result of accepting any prize. Furniture Village is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment or software, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination of these, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the Competition. Nothing shall exclude Furniture Villages liability for death or personal injury as a result of its negligence. Your statutory rights are not affected.
Data Protection and Publicity
31. Winners may be requested to take part in promotional activity and Furniture Village reserves the right to use the names and addresses of winners, their photographs and audio and/or visual recordings of them in any publicity.
33. The Competition and Rules will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. The Sites are only intended to be accessed from the United Kingdom. Furniture Village makes no representation that materials on the Site relating to this Competition are appropriate or available for use at other locations and access to them from territories where their contents are illegal is strictly prohibited. If you access the Site outside of the United Kingdom, you are responsible for compliance with all local laws.
G. Terms & Conditions for he use of user generated content
1. In these terms and conditions the following words and expressions shall have the following meanings:
Content means content from Social Media Channels chosen by or on behalf of Us from time to time.
Our, We or Us means Furniture Village Limited, company number 02307708 whose registered office is at 258 Bath Road, Slough, Berkshire, SL1 4DX.
Other Media print, television and in store advertising.
Release see the definition in paragraph 11.
Social Media Channels means Facebook, Instagram, Pinterest, Snapchat, Twitter or YouTube or any other channel We may designate from time to time (each of them a Social Media Channel) or such combination of them as We may permit from time to time.
Website any Website owned or operated by Us.
You means any person submitting Content to Us (and Your shall be read accordingly).
Application of these terms and conditions
2. These terms and conditions will apply to any Content and its use on Our Social Media Channels or Our Website or in Other Media.
3. If We are using Your Content in conjunction with any other activity such as a competition then additional terms and conditions may apply to such other activity.
Selection of Content
4. We may from time to time select Content from Social Media Channels or We may authorise another company or organisation to make such selections on Our behalf.
5. Unless We specifically invite direct submissions of Content You cannot apply for selection of Your Content. If We do invite direct submissions We may put such restrictions (including time limits) on such submissions as We see fit and may terminate the receipt of such submissions at any time. Content is provided through Social Media Channels and We (or any company or organisation authorised to make such selections on Our behalf) will make selections from Social Medial Channels only.
6. Any selections of Content are made in Our absolute discretion (or the absolute discretion of the company or organisation appointed by Us to make such selections of Content) and We do not accept any liability for an non selection by Us and We will not enter into correspondence in respect of the selection process or any decisions that We may make in respect of Content.
7. Unless We otherwise specify You are not required to make any purchase from Us in order for Content to be selected. If these terms apply in connection with another activity such as competitions, you will need to meet any purchase requirements in those terms and conditions. If We do require You to make any purchase from Us we reserve the right to ask for proof of purchase and if You are unable to provide such proof We may disqualify You from further participation under these terms and conditions.
8. When Content is selected it will be in keeping with Our brand and Our principles and such other criteria as We may apply from time to time.
9. Where Content contains images of persons those persons must be You and anyone else who has provided their express consent to and acceptance of these terms and conditions. You are responsible for obtaining such consent and must be able to provide it to Us before We will use such Content.
10. Once We have selected Content We will contact You through the Social Media Channel on which it was first located by Us.
11. You will then have to reply to Us using the same Social Media Channel through which We contacted You using other content We may reasonably require. This response from You is known as the Release. Where You tag Us in any Social Media Channel We may ask You for permission to use Your Content and will not use Your Content in such circumstances unless You give Us such consent.
12. The Release will act as the release of the Content to Us and Your acceptance of these terms and conditions. If We do not receive the Release from You within 7 days (or such other period as We may specify when We contact You) or if the Release is incomplete or subject to any conditions that You purport to include We will not use the Content.
13. Receipt of a valid Release does not mean We will automatically use the Content and We may decline to use the Content at any time without providing a reason to You.
14. We may remove any Content from Our Social Media Channels or Website or Other Media at any time and We do not have to provide a reason for such removal.
15. We may remove any Content which becomes corrupted or otherwise unsuitable for any reason and We shall not be obliged to obtain a further copy of Your Content from You.
16. Following receipt of a valid Release We may use the Content on Our Social Media Channels immediately or at such time in the future as We determine.
17. You agree that where We use Your Content on Our Social Media Channels Your Social Media Channel profile, name and picture can be included alongside Your Content.
Removal of Content
18. If You remove the Content from the Social Media Channel from which it is selected and this is linked to Our Social Media Channel You should be aware that this may not necessarily remove it from Our Social Media Channel.
19. If We have used Your Content on another Social Media Channel, Our Website or in Other Media in such a way that Your deleting it from Your Social Media Channel does not remove it from Our Social Media Channel, Our Website or Other Media then You may contact Us on 01753 897720 and We will remove Your Content as soon as reasonably practicable. We may request You to provide reasonable identification so that We may verify that You are entitled to remove the Content.
The rights We acquire
20. When You Release Your Content to Us You hereby grant to Us and any other companies within Our group of companies a non-exclusive, worldwide transferable, royalty free, irrevocable, perpetual right and licence to use Your Content on Our Social Media Channels, Our Website and Other Media.We shall not be required to make any payment to You for the grant of the licence or the use of Your Content.
21. The licence You grant Us also permits Us to edit, amend, alter, redesign, archive, reproduce, disseminate, display, publicly perform and/or replay and make publicly accessible, as well as to cut and modify Your Content or any parts thereof.
22. To the extent You are permitted to do so You irrevocably waive any moral rights or equivalent rights of attribution in respect of Your Content and each element of it.
23. You accept that once We make Your Content available on Our Social Media Channels and Our Website and Other Media it will be possible for third parties to copy and redistribute Your Content. You accept that We have no liability to You in respect of any such copying and/or redistribution of Your Content and irrevocably waive any claims that You may have against Us for such copying and/or redistribution.
24. You further accept that the removal of Your Content from Our Social Media Channels or Our Website or Other Media (whether by Us or at Your request) will not operate to remove or destroy copies of Your Content previously made by any third parties.
25. You must comply with all of these terms and conditions.
26. In order for Your Content to be used by Us You must be aged 16 or over.
27. The Social Media Channel from which Your Content is selected is a valid account.
28. You warrant to Us that:
28.1. You are aged 16 or over;
28.2. You are not subject to any legal or other restrictions which prevent You from allowing Us to use Your Content;
28.3. Your Content has been generated solely by You and it does not copy any other persons’ intellectual property rights or ideas;
28.4. Your Content all applicable laws (including the laws of England and Wales and the laws of the country in which You are ordinarily resident), rules, and regulations and does not infringe the copyright, trade mark, trade secret, privacy or other intellectual property or other rights of any third party;
28.5. You have and will comply with the terms and conditions of the Social Media Channels through which Your Content is selected; and
28.6. Your Content does not contain any harmful code, viruses and other malware and is not intended to interrupt or otherwise impair computer systems and devices.
29. You are liable for any expenses incurred by You in respect of Your Content, including any payments that are required to be made in respect of the Content.
Our obligations and limitation of liability
30. To the extent We acquire personal information about You We will only use such information for the purposes set out in these terms and conditions and not further or otherwise. We will procure that any company or organistion used by Us to select Content also complies with this obligation. Where Your Content has been used in connection with another activity such as a competition Your personal information will also be subject to such additional terms as apply to that other activity.
31. To the extent We are permitted to do so by law, We accept no liability for any damage, loss or injury suffered by You or any other person in respect of Our use of Your Content.
32. We may update these terms and conditions from time to time and such updated terms and conditions shall apply to any Content in respect of which We receive Your Release after the date of Our publication of the updated terms and conditions.
33. These terms and conditions (and any non-contractual disputes or claims which arise out of or in connection with them) will be governed by English law and You submit to the exclusive jurisdiction of the English courts.
H. Furniture Ombudsman
At Furniture Village, we aim to offer our customers complete peace of mind when buying furniture with us. We are Full Members of The Furniture Ombudsman and abide by their Code of Practice, which helps to ensure that our customers get a fair deal. We have also worked with The Furniture Ombudsman to gain their approval for our Product Guarantee which sets out our commitment to product quality and customer reassurance.
I. Contact us
For any online queries, please refer to the "Contact us" page.
The registered office of Furniture Village Limited is:
258 Bath Road
Company registration number: 2307708
VAT registration number: 785 417 105