Home Premier delivery

Our Premier Delivery Service

At Furniture Village, we’re committed to quality. Everything we sell is beautifully made and built to last.
And that commitment to quality extends to our Premier Delivery Service.

Delivered with care

Most deliveries are carefully made by our Furniture Village blue van fleet, which covers the majority of the mainland UK. Our Home Delivery Specialists treat every item as if it was their own, so you can rest assured that your order will arrive in perfect condition. Certain items are delivered by our approved delivery suppliers.

If you prefer, you can collect your order from your nearest Furniture Village collection point.

Keeping your costs to a minimum

To keep your costs to a minimum, our delivery rates are on a 'per order' basis, rather than 'per item'.
Smaller items including accessories may be delivered separately.

Delivery costs

£10

Accessories

Lighting, cushions, mirrors, rugs, wall art, vases, clocks, finishing touches.

£20

Dining Chairs, Footstools Living Room Tables, Headboards & Roll-up mattresses

£40

Divan Sets & Mattresses

£60

Everything else

Delivery timeframe will be specified on your product detail page.

Estimated delivery time

Once your order has been processed you’ll be provided with an estimated day and time of delivery. This will also be noted on the product detail page. Our delivery schedules depend on stock levels and, of course, whether your item has been made to order. As you would expect, furniture that has been made to order will take longer, but it's always worth the wait.

We try to arrange the most convenient delivery time, Monday to Saturday (not including bank holidays).

Items delivered by our approved delivery suppliers will arrive Monday to Friday.

Where we deliver to?

Furniture Village delivers to mainland England, Scotland and Wales.

If you live in Scotland, the Highlands, or in a postcode more than 40 miles away from a distribution centre, a further 1 to 2 weeks may be required. Please note, this will affect Christmas delivery times. If you want your delivery in time for Christmas please check before placing your order.

Furniture Collection Service

We can help you recycle your old furniture in an environmentally friendly way, at a great value price.

If you’re buying a divan bed and/or mattress you can request that our home delivery specialists dispose of your old bed when they delivery your new one, with zero waste to land fill, on a ‘like for like’ basis. Simply tick ‘Please recycle my divan bed or mattress’’ at checkout if you are buying online or arrange with your sales consultant if you are buying over the phone or in one of our stores.

For all other furniture, our partner service, Speedy Clear offer a next day collection and recycling service for sofas and armchairs, living room furniture, dining room furniture, bedroom furniture and bed frames – but not accessories. You can arrange collection and recycling of your furniture with Speedy Clear online, or call them on 02476 361297 between 8.30am and 5pm, Monday to Friday. Please note: any queries should be directed to Speedy Clear.

Find out more here

Once your furniture has arrived in our warehouse

As soon as your furniture is ready and waiting, our team will be in touch to arrange a delivery date, so you can make sure you're at home to receive your furniture.

We’ll contact you again on the morning of the agreed delivery day to remind you, and to give you a 2 hour delivery window. If, for some reason, you’re unable to take delivery of your items on the agreed day, we will reschedule delivery for an additional re-delivery fee. If you are unable to take delivery or your order within 7 days after it becomes available, a weekly storage charge will apply.

If our suppliers are providing a direct home delivery, this will usually happen Monday to Friday.

On delivery day

On the agreed delivery day, our Home Delivery Specialists will:

Install your furniture exactly where you would like it in the room of your choice

Remove (and recycle) all of the packaging

Make sure that everything is exactly as you want it

On delivery day

On the agreed delivery day, our Home Delivery Specialists will:

Install your furniture exactly where you would like it in the room of your choice

Remove (and recycle) all of the packaging

Make sure that everything is exactly as you want it

Free installation

We offer free installation for most items delivered by the Furniture Village Premier Delivery Service. Items that might require customer self-assembly and/or installation might include:

Selected children's furniture

Selected office furniture

Wall-hung mirrors

Garden furniture


Our collection service

If you prefer, you can use our collection service instead of our delivery service. Most items are available for collection from a Furniture Village collection point.
Please review your Shopping Basket to see whether your item is eligible for collection. Here’s how:

Step 1

Place your order online.

Step 2

We will let you know when your items are ready to collect from your chosen Furniture Village collection point.

Step 3

You will receive full details of the collection point address and opening hours as part of your order confirmation email. Go to the reception of the collection point to pick-up your order.


What to bring when collecting your order.

Please be sure to bring the payment card that you used to purchase the items as well as proof of your identity (a driving license or passport, for example).
Please note, only the person who placed the order can collect the order. It cannot be collected by somebody on your behalf.
You must collect your order from your chosen collection point within 7 days. Unfortunately, we are unable to keep your order for more than 7 days after we have notified you that your item of items are available for collection.
After 7 days, the items will be returned to the warehouse and you will be issued with a refund via your original payment method.

How to report a damaged item

If, when your order has been unwrapped in your home, there are signs of transit damage, a member of our delivery team will liaise with you to sort the problem, where possible. For more information, please refer to our Returns and Cancellations page for step-by-step advice.

Additional questions about our Premier Delivery Service?

If you have any additional questions about our delivery service, please take a look at our FAQs or contact us.