Premium Delivery and Assembly Service

Our Premium Delivery and Assembly Service is available to all customers in England, Wales, mainland Scotland, and the Isle of Wight. Our specialists will deliver your furniture to your room of choice and offer expert in-room assembly for most items.

Please note that the first time you hear from us may be when we call you to book your delivery slot. Please rest assured that your order is in our system, and we are doing everything we can to update customers on their order status where possible.

Delivery estimates

Delivery timeframes are provided in good faith, based on estimates provided by our suppliers. From time to time, global events may have an impact on our lead times, but please rest assured we’ll be doing everything we can to get your order to you as soon as possible. You can always check the status of your order by logging into your account or using our order tracking feature.

Keeping your costs to a minimum

Premium Delivery Service

Safely delivered to your room of choice and assembled by us if appropriate. *Customer self-assembly may be necessary for some items including selected office furniture, wall hung mirrors, children's bedroom furniture and garden furniture.


Divan sets, dining chairs


Dining tables, sofas, bedframes, garden furniture and other large furniture

Doorstep Delivery Service

Safely delivered to your doorstep. Some self-assembly may be required.


Accessories (lighting, cushions, mirrors, rugs, wall art, vases and other finishing touches)


Mattresses and headboards

We try to arrange the most convenient delivery time, Monday to Saturday (not including bank holidays).
Items delivered by our approved delivery suppliers will arrive Monday to Friday.

Where we deliver to

We deliver to mainland UK. If you live in Scotland, the Highlands, Isle of Wight or a postcode more than 40 miles away from one of our distribution centres, an additional one or two weeks delivery time may be required.


Carbon-neutral and eco-friendly furniture collection.

Need a hand removing your old furniture? We’re partnered with Clearabee, the UK’s largest furniture recycling company, to help you do just that.

Its nationwide network offers you a quick and easy way to remove and recycle your old furniture
- and it’s kind to the planet.

Clearabee also offers a convenient same-day service and, as a Furniture Village customer, you’ll enjoy exclusive special rates.

Find out more here

Once your furniture has arrived in our warehouse

As soon as your furniture is ready and waiting, our team will be in touch to arrange a delivery date, so you can make sure you're at home to receive your furniture.

We’ll contact you again on the morning of the agreed delivery day to remind you, and to give you a 4 hour delivery window. If, for some reason, you’re unable to take delivery of your items on the agreed day, we will reschedule delivery for an additional re-delivery fee. If you are unable to take delivery or your order within 7 days after it becomes available, a weekly storage charge will apply.

If our suppliers are providing a direct home delivery, this will usually happen Monday to Friday.

On delivery day

Install your furniture exactly where you would like it in the room of your choice

Remove (and recycle) all of the packaging

Make sure that everything is exactly as you want it

On delivery day

Our Premier delivery service follows strict safety protocols. We ask that one hour before your scheduled delivery time, you open the windows in the room where the order will be placed and along the access route to the room. We also request that you stand outside your home while our delivery specialists are inside. We will also ask you to confirm that neither you nor anyone in your household has any of the symptoms of COVID-19 listed on the NHS website. For everyone's health and safety, our delivery specialists work in fixed pairs, travel in vans which have been fitted with Perspex dividing screens, wear appropriate personal protective equipment, and use hand sanitiser before and after every delivery.

Free installation

Our room of choice delivery service may include furniture assembly if appropriate. Our doorstep delivery service does not include furniture assembly and installation.

Our collection service

If you prefer, you can use our collection service instead of our delivery service. Most items are available for collection from a Furniture Village collection point. Please review your Shopping Basket to see whether your item is eligible for collection.

How to report a damaged item

In the unlikely event there are signs of transit damage when your order is unwrapped in your home, a member of our delivery team will liaise with you to sort the problem, where possible. For more information, please refer to our Returns and Cancellations page for step-by-step advice.

Additional questions about our Premium Delivery Service?

If you have any additional questions about our delivery service, please take a look at our FAQs or contact us.