Home Premier delivery

Premier Delivery and Assembly Service

Our non-contact delivery service follows very strict health and safety protocols and includes delivery to the room of your choice and in-room assembly for most items. If you have placed an order we will contact you to schedule a convenient delivery day and time.

We give estimated delivery times based on information provided by our suppliers. Please note that delivery timeframes provided are estimates, offered in good faith. Due to the ongoing impact of the pandemic to the global supply chain, some deliveries may be affected. We’re working hard to minimise delays and will do our best to keep you fully informed about the progress of your order.

Please also note that some of our trusted suppliers that deliver direct to customers are not currently offering a full delivery and in-room assembly service and are delivering only to hallways. We recommend that you carefully check the delivery details on the product pages of our website.

Some made to order furniture may also take longer to deliver as estimated delivery times are subject to change in accordance with our furniture manufacturers being able to resume full production safely and in line with government guidelines.

Delivered with care

We are pleased to offer safe, non-contact delivery to the room of your choice if you live in England, Wales and the Isle of Wight. If you live in Scotland we offer delivery to your doorstep or to the building threshold if you live in an apartment block. Our delivery specialists follow carefully designed safety protocols. They work in fixed pairs, travel in vans which have been fitted with Perspex dividing screens, wear personal protective equipment, and use hand sanitiser before and after every delivery.

To ensure that deliveries are entirely non-contact, we ask that one hour before the scheduled delivery time customers open windows in the room where the order will be placed and along the access route to the room. We also request that you stand outside your home while our delivery specialists are inside. Most importantly, we ask that you confirm that neither you nor anyone in your household has any of the symptoms of COVID-19 listed on the NHS website.

Keeping your costs to a minimum

Please note that the expected delivery time is based on current government guidance and may be subject to change.

Delivery & product type

Room of choice delivery service

Delivered to the room of your choice and assembled by us if appropriate*.
*Customer self-assembly may be necessary for some items including selected office furniture, wall hung mirrors, children's bedroom furniture and garden furniture.

£40

Divan Sets, Mattresses, Dining Chairs, Footstools, Living Room Tables, Headboards & Roll-up mattresses

£60

Everything else

Non-contact door step delivery service

Delivered safely to your doorstep. Self-assembly may be required. If you require door step delivery, please call 0800 804 8879, Monday to Friday from 10am to 8pm; Saturday to Sunday from 9am to 10pm.

£10

Accessories

Lighting, cushions, mirrors, rugs, wall art, vases and finishing touches

£20

Everything else

Estimated delivery time

Once your order has been processed you’ll be provided with an estimated day and time of delivery as indicated on the product details page.
Quick delivery items are denoted by the quick delivery van icon and a 28 day lead time.


Made to order furniture may take longer to deliver as estimated delivery times are subject to change in accordance with our furniture manufacturers being able to resume full production safely and in line with government guidelines.

We try to arrange the most convenient delivery time, Monday to Saturday (not including bank holidays).

Items delivered by our approved delivery suppliers will arrive Monday to Friday.

Where we deliver to

We deliver to mainland UK. If you live in Scotland, the Highlands, Isle of Wight or a postcode more than 40 miles away from one of our distribution centres, an additional one or two weeks delivery time may be required. All deliveries to Scotland are doorstep deliveries (or to the building threshold if you live in an apartment block) at this time.

Furniture Collection Service

We can help you recycle your old furniture in a cost effective, environmentally friendly way.

If you’re buying a divan bed and/or mattress our home delivery specialists can dispose of your old bed when they deliver your new one, with zero waste to land fill, on a ‘like for like’ basis. Ordering online? Simply tick ‘Recycle my old furniture’ at checkout. Ordering in store or by phone? Please arrange with your sales consultant.
For safety reasons, we’re currently asking customers to ‘bag and seal’ furniture prior to collection, with bags provided in advance. Only fully wrapped and sealed furniture can be accepted for recycling.

For all other furniture, our partner service, Speedy Clear offer a next day collection and recycling service for all household furniture excluding accessories. You can arrange collection and recycling of your furniture with Speedy Clear online, or call them on 0345 5280666 between 8.30am and 5pm, Monday to Friday. Please note: any queries should be directed to Speedy Clear.

Find out more here

Once your furniture has arrived in our warehouse

As soon as your furniture is ready and waiting, our team will be in touch to arrange a delivery date, so you can make sure you're at home to receive your furniture.

We’ll contact you again on the morning of the agreed delivery day to remind you, and to give you a 4 hour delivery window. If, for some reason, you’re unable to take delivery of your items on the agreed day, we will reschedule delivery for an additional re-delivery fee. If you are unable to take delivery or your order within 7 days after it becomes available, a weekly storage charge will apply.

If our suppliers are providing a direct home delivery, this will usually happen Monday to Friday.

On delivery day

Our non-contact delivery service follows strict safety protocols. We ask that one hour before your scheduled delivery time, you open the windows in the room where the order will be placed and along the access route to the room. We also request that you stand outside your home while our delivery specialists are inside. We will also ask you to confirm that neither you nor anyone in your household has any of the symptoms of COVID-19 listed on the NHS website. For everyone's health and safety, our delivery specialists work in fixed pairs, travel in vans which have been fitted with Perspex dividing screens, wear appropriate personal protective equipment, and use hand sanitiser before and after every delivery.

On delivery day

Our quick non-contact delivery service means we'll bring your new furniture straight to your doorstep.

Our quick non-contact delivery service means we'll bring your new furniture straight to your doorstep or garden. Please note, if you live in an apartment we can only deliver the main door of the apartment building. Where furniture is bulky it will require 2 people to receive it and carry it into the house, some self-assembly and disposal of packaging.

Remove (and recycle) all of the packaging

Make sure that everything is exactly as you want it

Free installation

Our room of choice delivery service may include furniture assembly if appropriate. Our doorstep delivery service does not include furniture assembly and installation.


Our collection service

If you prefer, you can use our collection service instead of our delivery service. Most items are available for collection from a Furniture Village collection point. Please review your Shopping Basket to see whether your item is eligible for collection.

How to report a damaged item

If, when your order has been unwrapped in your home, there are signs of transit damage, a member of our delivery team will liaise with you to sort the problem, where possible. For more information, please refer to our Returns and Cancellations page for step-by-step advice.

Additional questions about our Premier Delivery Service?

If you have any additional questions about our delivery service, please take a look at our FAQs or contact us.

*Please note that our non-contact doorstep delivery service does not include furniture assembly. Self-assembly may be necessary for some items including selected office furniture, wall hung mirrors, children's bedroom furniture and garden furniture.