Our Premium Delivery and Assembly Service is available to all customers in England, Wales, mainland Scotland, and the Isle of Wight. Our specialists will deliver your furniture to your room of choice and offer expert in-room assembly for most items.
Please note that the first time you hear from us may be when we call you to book your delivery slot. Please rest assured that your order is in our system, and we are doing everything we can to update customers on their order status where possible.
Delivery timeframes are provided in good faith, based on estimates provided by our suppliers. From time to time, global events may have an impact on our lead times, but please rest assured we’ll be doing everything we can to get your order to you as soon as possible. You can always check the status of your order by logging into your account or using our order tracking feature.
Safely delivered to your room of choice and assembled by us if appropriate. *Customer self-assembly may be necessary for some items including selected office furniture, wall hung mirror and children's bedroom furniture and garden furniture.
Dining tables, sofas, bedframes and other large furniture
Divan sets, dining chairs
Mattresses, headboards and garden furniture
Accessories (lighting, cushions, mirrors, rugs, wall art, vases and other finishing touches)
We try to arrange the most convenient delivery time, Monday to Saturday (not including bank holidays). Items delivered by our approved delivery suppliers will arrive Monday to Friday.
Our standard delivery area covers mainland England, Wales and selected postcodes in Scotland (EH, G, PA, KY, FK, TD, ML, KA, and PA). If you live in the Isle of Wight, other areas of Scotland or a postcode that is more than 40 miles away from one of our distribution areas, an additional one or two weeks delivery time may be required. You can view all of our distribution centre locations here.
Need a hand removing your old furniture? We’re partnered with Clearabee, the UK’s largest furniture recycling company, to help you do just that.
Its nationwide network offers you a quick and easy way to remove and recycle your old furniture - and it’s kind to the planet.
Clearabee also offers a convenient same-day service and, as a Furniture Village customer, you’ll enjoy exclusive special rates.
Find out more here
As soon as your furniture is ready and waiting, our team will be in touch to arrange a delivery date, so you can make sure you're at home to receive your furniture.
We’ll contact you again on the morning of the agreed delivery day to remind you, and to give you a 4 hour delivery window. If, for some reason, you’re unable to take delivery of your items on the agreed day, we will reschedule delivery for an additional re-delivery fee. If you are unable to take delivery or your order within 7 days after it becomes available, a weekly storage charge will apply.
If our suppliers are providing a direct home delivery, this will usually happen Monday to Friday.
Install your furniture exactly where you would like it in the room of your choice
Remove (and recycle) all of the packaging
Make sure that everything is exactly as you want it
Our Premier delivery service follows strict safety protocols. We ask that one hour before your scheduled delivery time, you open the windows in the room where the order will be placed and along the access route to the room. We also request that you stand outside your home while our delivery specialists are inside. We will also ask you to confirm that neither you nor anyone in your household has any of the symptoms of COVID-19 listed on the NHS website. For everyone's health and safety, our delivery specialists work in fixed pairs, travel in vans which have been fitted with Perspex dividing screens, wear appropriate personal protective equipment, and use hand sanitiser before and after every delivery.
Our room of choice delivery service may include furniture assembly if appropriate. Our doorstep delivery service does not include furniture assembly and installation.
If you prefer, you can use our collection service instead of our delivery service. Most items are available for collection from a Furniture Village collection point. Please review your Shopping Basket to see whether your item is eligible for collection.
In the unlikely event there are signs of transit damage when your order is unwrapped in your home, a member of our delivery team will liaise with you to sort the problem, where possible. For more information, please refer to our Returns and Cancellations page for step-by-step advice.
If you have any additional questions about our delivery service, please take a look at our FAQs or contact us.
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