At Furniture Village, we want you to feel confident that your personal information is protected when you shop at our online store. We promise that any information you submit online, including your credit and debit card numbers, is completely secure.
Keeping your private details private
You may be asked to give us your email address as you browse or shop our online store. We will never sell these personal details to third parties.
Instead, this data will be used to give you a better, more personal service when you shop at funriturevillage.co.uk. For example, we may need your contact details to arrange an appointment with a Furniture Village sales consultant, or to contact you regarding an order, or to ask for your help in evaluating our stores and staff.
Four ways you can rely us to keep your information safe and secure:
- We encrypt any information you send. When you use a modern browser (Internet Explorer 8 or later, Safari 6 or later, Firefox 10 or later, and Chrome 10 or later), any transactional information you send us is encrypted using the latest SSL encryption technology.
- We always use the latest advanced online security software. This means that you can be confident that your payment details are safe with us.
- We'll show you when a page in our online checkout system is secure. A small padlock will appear in the top bar of your browser window and "https" replacing "http" in our URL indicates that a page is secure.
- We can detect fraudulent use of credit cards. Every time a credit card is used on our site, we'll verify its ownership using fraud detection methods. Where applicable, these include 3-D secure, card code verification, and billing address validation. Please also know that we would never send you an email asking for your credit card details.
Prefer to order in person?
If you would rather order by phone, please call us free on 0800 804 8879. Lines are open 9am to 10pm Thursday to Monday and 9am to 8pm on Tuesdays and Wednesdays. Or stop by your nearest store.
We're always happy to answer any questions around online privacy and security at funiturevillage.co.uk. Please email us