Allowing our web servers to respond to your actions for example log-in, add to basket, registration and browsing. Remembering search settings, showing recently visited pages and products. Providing security. Displaying personalised or relevant content such as browsing, registration & log-in, add to basket and to remember your data across different pages on the website. Remembering your search settings and showing you products/pages that you have recently visited. Determining whether to show the cookie statement bar along with promotional pop-up content. Enabling automated learning on the website using anonymous customer data. These cookies help to provide security using the website, identify trusted traffic and display relevant and sometimes personalised content. Stores the user cookie consent connected to ‘do not track’. Collecting visitor data. Including new and existing visitors, number of visitors, whether computers or people. Tracking visitor information such as previously visited websites and websites visited within a session and referring pages. Visitor country information so that specific country content can be served where appropriate.

These cookies enable the operation of the Website and last a length of time between a single session duration and 1 year.

Enabling the function of Google Analytics software. Google Analytics helps in the collection and analysis of visitor information on our website such as browser usage, device, new visitor numbers, response to marketing activity, shopping times and purchase behaviour including order number. That information helps us to improve both the website and your shopping experience. It also helps us to make sure that our marketing is relevant to you and other users. Involves the creation of a unique ID that is used to generate statistical data and track users across devices and marketing channels. Data stored by these cookies and within Google Analytics can be seen by the relevant teams at Furniture Village, Google and approved Furniture Village suppliers. This cookie doesn’t show any confidential information and will not store, save or collect any personal information. The webstore order ID is stored in Google Analytics to enable us to undertake analysis at an aggregate level. For more information, you can find Google’s full privacy policy here: http://www.google.com/privacy.html.

Refer to the Managing cookies section for more details of opting-out of Google Analytics tracking.

Storing of location using Country, IP address, longitude and latitude values. Applying ‘do not track’ at browser level does not apply to these cookies and consequently, these cannot be excluded.

Allows our provider Bright Analytics to identify a user session to connect user activity conducted within that session, to identify a device using the website and to connect user activity across multiple sessions from the same device via a random number that expires. Enables Bright Analytics to validate analytical data and provide bespoke dashboards. No personal data is stored.

In conjunction with Google Analytics this allows us to capture the most recent marketing channel source to improve the efficiency of our marketing. No personal data is stored.

Website optimisation and testing. We continually work to improve our website by testing new and improved layouts and experiences using Optimizely. This tool allows us to control which experience you see at any given time. The cookies identify visitors included within optimisation tests to help improve the customer experience and may include visitor’s IP address and referring URL.

DoubleClick is a technology business owned by Google that delivers online advertising for Furniture Village and enables us to tailor advertising which is most relevant to you.

We use DoubleClick Adserving technology to deliver online advertising and for Tag Management along with Google Tag Manager for marketing purposes. When an advert is delivered on a website page or in an app, DoubleClick drops a cookie that records aspects of your behaviour on the website or within the app i.e. the time and ate you saw an advert. What browser, website or app you were on. Also, because IP address is recorded it can make a good guess on the country, region, town/city you viewed the ad from. DoubleClick cookies do not include personal data other than the actual digital cookie id. These cookies will be used to identify a Visitor for the audience creation and profiling and the Tag management system.

’We may advertise on 3rd party websites and cookies are used to help us, our agencies and advertisers to see which websites you visit and the advertisements you click on and interact with for the purpose of measuring the efficiency of marketing. Each advertiser uses its own tracking cookies and the data taken is not transferable. Details of purchase behaviour including order number may be collected for the purpose of analysis and to improve the effectiveness of digital marketing.

Furniture Village advertises on 3rd party websites and affiliates. These cookies allow us, and our advertisers/affiliates, to see which advertisements you click on and interact with. This helps us to determine which of our advertisements are most effective and also which are not relevant to your needs and interests. This data is mainly anonymous with the exception of partially anonymised data in the form of order number and email address that is shared with Affiliate Window to evaluate the effectiveness of our media spend and in the case of affiliates reward affiliates. Individual affiliates may use their own individual tracking cookies and the data taken is not confidential or interchangeable.

For more information, you can find Affiliate Window’s full privacy policy here: https://www.awin.com/gb/legal/privacy-policy-gb

The Furniture Village website displays maps using Google maps. These particular cookies provided by Google, capture visitor preferences when viewing pages with Google maps. This information helps to tailor the functionality, allows Google Maps to functionally operate ad improve the experience for our customers.

Allows LiveChat integration with the Furniture Village website and thereby enable our customer service team to answer any queries that you may have using LiveChat's text chat interface from the website.

Blocking or disabling these cookies will limit or prevent you from receiving assistance via the chat tool. These cookies allow to hide any customer specific customisation of LiveChat and remembers when a customer last used LiveChat.

These cookies are set by websites using the cookie law compliance solution from OneTrust. They are set after visitors have seen a cookie information notice. They enable site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

This allows Furniture Village to study and analyse customer journeys by analysing customer activity on a page to improve the website customer experience using the Hotjar tool. These cookies do not include personal data other than the actual digital cookie id.

Adestra is an email management service. Furniture Village uses Adestra to send our customers news and updates by email, which customers often sign up for. These particular cookies let us see which emails, content and links you have read or clicked on, and what you have bought as a result of our email campaigns. We can then determine which emails are the most relevant to and useful for shoppers and which of our campaigns are most effective. Furniture Village use Adestra to contact you via email if you have added products to your Shopping Basket whilst shopping on our website, these cookies enable this by providing relevant information to Adestra including email address, name and product codes browsed whilst visiting the website. Refer to the Adestra privacy policy. https://www.adestra.com/privacy-policy/.

Lotame is a Data Management Platform. It helps us collect and organise information from a variety of sources, including websites, mobile applications and online advertising campaigns. We use this to better engage consumers based on their interests. Interest based advertising is the practice of delivering relevant content and advertising to people based on their interests, activities, and behaviours. Lotame cookies contain non-personally identifiable information. This helps serve targeted content to users across devices and improve the effectiveness of online advertising.

The purpose of our online advertising is to provide you with relevant products, based on the sort of products you are viewing on our Website or those of our products that you view through our advertising agencies/networks on other selected websites. Allows the collection of data that registers user actions from a website such as the IP address, geographical location, websites visited, what ads the user has clicked on, number of visits, average time spent onsite, pages viewed and may recognise users on returning visits to gather statistical data to segment/profile users according to factors such as location, demographics and websites visited to target content and advertising based on website behaviour.
Examples of these advertisers include DoubleClick for Search for paid advertising or search engines, DoubleClick Bid Manager for banner advertising, Bing, Skimresources, Google Adwords, social media websites (Pinterest, Instagram, YouTube, Twitter, Facebook), Guardian, Amazon and Affiliate Window.
3rd party advertising technology providers include: admedo, bidswitch, bluekai, stackadapt, advertising.com, AGKN, v12group, crwdcntrl, ricdn and admaxim.

The adverts you see may draw your attention to alternative colours and styles or products from other product categories or offers relevant to your browsing history or that are personalised based on target segments. The technology behind these adverts depends on cookies and device IDs. We may share the data collected by each of the types of cookies described in this privacy policy with third party service providers who serve ads on our behalf. For information on how you can block third party cookies used for this purpose, see How do we use cookies? section.

Other cookies may be stored to your computer’s hard drive by external vendors when our website uses referral programs, sponsored links or adverts. These cookies are used for conversion and referral tracking however most expire after 30 days, though some may take longer. This data is mainly anonymous with the exception of partially anonymised data in the form of order number shared with Google to evaluate the effectiveness of our media spend. Please remember, your personal information is not stored, saved or collected.

Audience related cookies are used by third party advertisers such as Google to re-engage users that are likely to convert to customers based on the user’s behaviour across websites. For selected networks, cookies may store the user cookie consent.

Amplience is used to provide content hosting and interactive publishing services on the website.

Share tools: We offer the functionality to share Furniture Village content with friends and family on social networks including Facebook, Pinterest, Google+, Instagram, YouTube, Snpchap and Twitter, using social sharing tools from Addthis and Sharethis. These cookies may create a unique ID to enable content to be shared across social media networks. They allow for customer engagement on social media platforms and to evaluate the effectiveness of the social share icons.

Please note, that these social media websites may send cookies which we do not control. Please check the social media websites for more information about their cookies and refer to the Manage cookies section. Most of these cookies (excluding ones provided by Pinterest), will not activate ‘do not track’ at browser level does not apply to these cookies and consequently, these cannot be excluded.

Allows us to feature content from Instagram on the website and helps provide security.

Allows our provider, Sub2 to identify your browser and capture information about you (including your email address) and your use of our website which is then used by Sub2 and other third parties (e.g. Adestra) for the purpose of providing personalised marketing communications, including emails relevant to customer’s interest. Your email address is the only personal data provided to Sub2.

You can find out more about these cookies and the opt-out details at: https://webservices.sub2tech.com/optout/2S_TC_optout.aspx

Allows our provider, Eyekandy deliver Augmented Reality content onsite and capture information about your use of our website which is then used by EyeKandy for analysis and reporting purposes to evaluate the use and effectiveness of the content on our website and to improve the content onsite. The following data is captured – Referral URL, Device browser, Your IP address and device is shared with EyeKandy along with information about products viewed and clicked on. You can find out more about these cookies at: https://eyekandy.com/privacy

Provides identification of a returning device. The data stored by this cookie is the user’s device fingerprint generated by Cybersource’s device fingerprint technology vendor.

These cookies are used by Bazaar Voice to collect customer reviews about our products to share on our website. The cookies are used for performance and analytical purposes as well as to ensure compliance with regulations.