Bed care guide

Your bed care guide from the UK’s bed retailer of the year

Furniture Village has been voted the UK’s Bed Retailer of the Year for two years running. We’re absolutely delighted to be recognised with this honour from the Bed industry. The award has been given for the range and quality of beds we offer, our great value prices and for the expert advice that we offer to customers.


Your bed care guide


Congratulations on your brand new bed!
Your new bed is an investment in your health and well-being. Look after it and protect it and you’ll be rewarded with a great night’s sleep for many years to come.  Before your furniture is delivered, please clear enough space for our Premier Delivery team to manoeuvre it into your home and the room safely. Once you have accepted your furniture and the packaging has been removed, take a few minutes to inspect it. Make sure you’re completely satisfied before the delivery team leaves.


When your bed is delivered

  • Once your new bed’s in place with packaging removed, let it air for a while before putting on the mattress protector and bed linen.
  • If placing your new mattress on an existing bed frame or base, ensure the base is strong and sound. If you have bought a large mattress, ensure that there is adequate central support, to avoid any sagging or bowing of the mattress. It’s worth investing in a new base as well as a new mattress, because putting a new mattress on an old base can be a false economy.
  • For the first 3 months, it’s recommended that you rotate/turn over your mattress every 2 weeks. Check the manufacturer’s instructions regarding turning, as some mattresses are non-turn and should only be rotated, not turned.
  • Read the manufacturer’s care guides and any labels attached to your mattress. Most give full details of the materials and support systems in your bed, take note of any special advice. DO NOT remove sewn labels or tags. The information on the label is how the manufacturer will identify your mattress in the event of a warranty claim.
  • You may notice that your new mattress is slightly smaller than the base or bedstead.  This is normal and as the natural fillings of your mattress settle in to place it will spread to full size within a few weeks of use.
  • While everything at Furniture Village comes with a 5 year quality guarantee, it’s worth asking about our 5 year Guardsman Protection for your bed. This excellent cover plan will protect your new bed from accidental damage including spills and stains 

Your new bed might feel strange and ‘different’ at first, rest assured this is perfectly normal. It often takes a few weeks for your body to adjust to a new and superior level of support and comfort.


Day to day mattress care – the dos and don'ts

To keep your mattress in tip top condition, do:

  • turn down your bedding each morning for at least 20 minutes to air your mattress. This will get rid of any moisture that has accumulated in the night.
  • air your mattress regularly. Every month or so, remove all bedding and the mattress protector to let your mattress breathe properly for several hours.
  • use a mattress protector. A good quality mattress protector will keep your mattress free of stains and protect against dust. This is a must, particularly if you have children or pets in your home!
  • if the manufacturer’s care guide allows, vacuum your mattress regularly on a low suction setting, to keep dust at bay. Please note, if your mattress has natural fillings you should NOT vacuum it, but instead you should brush your mattress with a soft brush.
  • treat stains and spills as soon as possible. Treat marks or stains with mild soap and cold water, rubbing very lightly with a soft cloth. Keep the cloth damp rather than wet to avoid over-saturation with water.


To avoid damaging your mattress, don't:

  • bend or twist your mattress when transporting or moving it, or store your mattress on its side for extended periods of time. This can damage the internal structure. When carrying your mattress, carry it flat or on its side.
  • use detergent, dry cleaning or chemical cleaning agents or scrub with a hard brush, you might damage the material or stitching of your mattress, or harm the underlying materials.
  • saturate the mattress with cleaning fluid or water if you are treating a stain.
  • stand or jump on your mattress. Also avoid sitting on the edge of your bed for long periods. You could damage the interior structure of the mattress.


Turning and rotating: the Guidelines
It’s very important to turn and/or rotate your mattress regularly to prolong mattress life.

Settlement of the filling of a mattress is normal, and by following the correct turning and rotating guidelines you will ensure that this happens evenly across the mattress, and minimize body impressions. Rotating is turning the mattress around, whereas turning is turning it right over.

The rule of thumb is to rotate/turn every 2 to 3 weeks during the first 3 months, and every 2-3 months after 3 months. Some mattresses are ‘non turn’ which means they should not be turned over, but can still be rotated. Some are ‘no need to turn’, but they can still be turned occasionally, and should be rotated regularly.

PLEASE NOTE Remember turning and rotating a mattress, particularly a large one, is a two person job!

Always read and retain the care instructions you receive with your mattress to make sure you’re taking the right actions for your particular mattress.


Caring for bed frames, pillows and storage

  • Check all bolts, screws, legs and castors regularly to make sure they haven’t loosened.
  • If you have a bedstead, you can also buy a mattress pad to place over the wooden slats to reduce wear on the mattress cover.
  • Plump your pillows regularly to keep them soft and comfortable.
  • Change your pillows every three years or so. When you do, you’ll notice the difference!
  • Storage drawers in divan beds and ottoman bases are designed to carry lightweight items such as pillows, duvets, and linen. Try to avoid storing heavier items like books or toys.