Safe shopping in store

How we're keeping everyone safe and healthy

Staying COVID-19 Secure

For the safety of our customers and everyone who works at Furniture Village, we’re carefully following the government’s COVID-19 Secure guidelines around workplace safety. We’re continually monitoring this guidance and updating and enhancing our own routines whenever we need to.
For our latest updates, please read our full COVID FAQs here.

Social distancing

Social distancing in stores

We’re asking everyone to keep at least 2 metres apart from other customers and Furniture Village employees. Government guidelines require us to allow 12.5 sqm of floor space per person, but we’re limiting customer numbers so that there’s 25 sqm per person and 50 sqm per family group.


Hand sanitising

Hand sanitising and store cleaning

We’re asking everybody who comes into a store to use hand sanitiser before browsing. Additional hand sanitising stations are located throughout each store. We’ve also introduced frequent and thorough in-store cleaning routines with a particular focus on surfaces like door handles and stair handrails.


Temperature checks

Checking everyone’s temperature

To help ensure that Furniture Village stores are safe places to visit and work at, we’re taking the temperature of every customer as soon as they come into a store. We’re also checking the temperature of every employee daily. If you have any of the symptoms of COVID-19 listed on the NHS website, please visit us another day.


PPE

Personal protective equipment

Store team members have been provided with personal protective equipment including face visors. We’ve also installed protective Perspex screens at our sales consultants’ desks. Disposable pens for signing order paperwork are readily available.


Physical contact

Avoiding physical contact

As we all know, one of the best ways to help stop the spread of COVID-19 is to avoid physical contact with other people. As well as keeping your distance when visiting one of our stores, please know that there’s no need to shake our consultants’ hands – a friendly wave will do.


Safe delivery

Safe, non-contact delivery

For your peace of mind, our delivery specialists observe strict social distancing. This includes working in fixed pairs with in-van Perspex dividing screens. They also wear face masks, protective gloves and shoe coverings, use hand sanitiser before and after every delivery, and have their temperature taken several times a day.


Face covering

Wear a face covering

We’re asking everyone to wear a face covering at all times when visiting one of our stores to comply with the most recent government guidance.


Book your appointment now

Appointment

Book your appointment now

Here's what our customers are saying...