Safe shopping in store

How we're keeping everyone safe and healthy

Keeping everyone safe is our #1 priority. We’re following the government’s COVID-secure guidelines so you can shop safe, feel safe and stay safe. For latest updates, please read our COVID FAQs and did you know, you can book a 121 appointment - online or in-store - for expert advice without the wait?.

Face covering

Weekly testing in stores

We’re COVID-testing all our people - including store consultants and drivers - on a weekly basis, to ensure a reassuringly safe space for us all.


Social distancing

Social distancing in stores

We’re asking everyone to keep at least 2 metres apart. Government guidelines require 12.5 sqm of floor space per person, but we’re ensuring there’s 25 sqm per person.


Hand sanitising

Hand sanitising and store cleaning

We’ve added hand sanitising stations in each store and ask everybody to use them before browsing. We’ve also introduced frequent and thorough in-store cleaning routines.


Temperature checks

Checking everyone’s temperature

We take the temperature of every customer and employee before they come in. If you have any of the symptoms of COVID-19 listed on the NHS website, please visit us another day.


PPE

Personal protective equipment

All store team members have personal protective equipment. We’ve also installed protective Perspex screens at our sales consultants’ desks, and disposable pens.


Physical contact

Avoiding physical contact

We know it’s a little unnatural, but please know that there’s no need to shake our consultants’ hands when visiting one of our stores – a friendly wave will do.


Safe delivery

Safe, non-contact delivery

Our delivery specialists wear face masks, protective gloves and shoe coverings, and have in-van Perspex dividing screens. The also use hand sanitiser before and after every delivery.


Face covering

Wear a face covering

To comply with government guidance, we’re asking everyone to wear a face covering at all times when visiting one of our stores unless exempt from this requirement.


Here's what our customers are saying...

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