Book a 121 appointment for expert advice without the wait

Our customers tell us they’re loving our 121 appointments.
Enjoy personal shopping with a dedicated consultant in a reassuringly safe environment - in store or from the comfort of your sofa.

Book an in store appointment

No queues, no pressure, just great advice and great coffee (and cookies!) All stores have full safety measures in place, such as Perspex screens at desks, hand sanitiser and deep cleaned surfaces.

Book a virtual video appointment

Want to take a closer look at a product? No problem. Our in store gurus will walk our showrooms bringing the shop floor to you. And don't worry, you'll see them but they can't see you!

Our virtual store is open 24/7

Step inside our Virtual Village for pre-appointment inspiration! Whet your appetite with two floors of beautiful furniture and start compiling your dream shortlist.

Explore Virtual Village

Shop safe

Nothing’s more important than the safety of our family and your family. We COVID-test our entire team, from consultants and cleaners to drivers, every week. We have rigorous sanitising procedures and face visors as standard, but it’s with the same friendly service as always.

How we’re keeping everyone safe

Our customers seem
to like it

Researched our purchase online then booked a same day store appointment. Veera was most polite and knowledgeable, process felt unrushed with Covid guidelines carefully enforced.


A slick use of a video call to provide us with enough information to complete a purchase without touching the sofa!


Made an appointment via the website, greeted pleasantly and professionally. Andy looked after us very well and we felt very safe. We made a purchase in a comfortable environment.