Home Care+ Existing Customers

Existing Customers

Explore Care+

Contact us

Drop us a line if you need to:

  • Make a claim
  • Arrange a repair
  • Ask a question about your repair

Need to talk to our team?

Chat to our friendly experts here

Log into your Care+ Account

Care+ Platinum Portal

Log in to:

  • View your policy
  • Make a claim
  • View the status of your claim
  • Ask a question about your repair

Ordered before 8th July 2024?

Please click here to make your claim.

Contact us

  • Make a claim
  • Arrange a repair
  • Ask a question about your repair

Need to talk to our team?

Chat to our friendly experts here

Log in to your Homeserve Portal

Care+ Platinum Portal

Log in to:

  • View your policy
  • Make a claim
  • View the status of your claim
  • Ask a question about your repair
Ordered before 8th July 2024?

Please click here to make your claim.

FAQs

Care+ Protect

How do I register my policy?

Your policy will be automatically registered.
The policy details will also be emailed up to 14 days
after your product has been delivered.

Your policy will be automatically registered.
The policy details will also be emailed up to 14 days
after your product has been delivered.

How do I make a claim?

Once you spot any stains or damage to your furniture
make sure to contact us within 14 days. You can make
a claim over the phone or on our online portal.

We'll validate all claims within 48 hours of receipt.
If we are unable to resolve your problem, we’ll offer you
a replacement up to the value of your original purchase.

It’s that simple.

Ordered before 8th July 2024?
Please click here to make your claim.

Once you spot any stains or damage to your furniture make sure to contact us within 14 days. You can make a claim over the phone or on our online portal.

We'll validate all claims within 48 hours of receipt. If we are unable to resolve your problem, we’ll offer you a replacement up to the value of your original purchase.

It’s that simple.

Ordered before 8th July 2024?
Please click here to make your claim.

Guardsman

Where can I access support?

We no longer offer Guardsman Protection Plans,
but we are still offering support to Guardsman customers.

Simply call Guardsman on 0345 128 1240, or go
to their website to submit a claim.

We no longer offer Guardsman Protection Plans, but we are still offering support to Guardsman customers.

Simply call Guardsman on 0345 128 1240, or go to their website to submit a claim.