FAQs

Whether you’ve got little ones running around with felt tip pens
or a pet that leaves muddy pawprints wherever it goes, it’s so easy
to spend more time worrying about marking or staining your new
furniture than actually enjoying it.

Care+ Protect gives you total peace of mind because
it covers all accidental damage. Which means all you need
to worry about is how you’re going to style your new additions!
What's covered?

Stains

Food and drink ✓
Human bodily fluids ✓
Pen marks, paint, ink and glue ✓
Acids, dyes, bleaches ✓
Corrosive substances ✓
Dye transfer ✓
Any stain relating to cooking, cleaning or cosmetics ✓

Accidental damage

Food and drink ✓
Human bodily fluids ✓
Pen marks, paint, ink and glue ✓

Mechanisms and structural components

Manual or electric recliner action ✓
Sofa bed mechanisms ✓
Any associated electric motors and components ✓
Table extension mechanisms ✓

What's not covered?

Furniture used in commercial premises ✘
Deliberate damage ✘
Abuse or neglect ✘
Removal of odours ✘
Unidentified stains or damage ✘
Fading ✘
Gradual build up of stains ✘
Wear and tear ✘
Build up of bodily fluid stains ✘

Care+ Protect offers you premium cover for 5 years
on all accidental and structural damage. Once you
spot any stains or damage to your furniture make sure
to contact us within 14 days. You can make a claim
over the phone or on our online portal here.

We’ll validate all claims within 48hrs of receipt. If we are
unable to resolve your problem, we’ll offer you a replacement
up to the value or your original purchase.

It’s that simple.

Our Care+ Protect Policy offers you premium cover for 5 years on all accidental and structural damage. Once you spot any stains or damage to your furniture make sure to contact us within 14 days.

You can make a claim over the phone or on our online portal here. We’ll validate all claims within 48hrs of receipt.

If we are unable to resolve your problem,
we’ll offer you a replacement up to the value or your original purchase.

It’s that simple.

When you are purchasing online, simply check
the box to add Care+ Protect to your basket.

Alternatively, you can buy cover in-store.
Just talk to our team for more information.

When you are purchasing online, simply check the box to add Care+ Protect to your basket.

Alternatively, you can buy cover in-store.
Just talk to our team for more information.

You can purchase a Care Kit online or in-store.

Your policy will be automatically registered.
The policy details will also be emailed up to 14 days
after your product has been delivered.

Your policy will be automatically registered.
The policy details will also be emailed up to 14 days
after your product has been delivered.

Once you spot any stains or damage to your furniture
make sure to contact us within 14 days. You can make
a claim over the phone or on our online portal.

We'll validate all claims within 48 hours of receipt.
If we are unable to resolve your problem, we’ll offer you
a replacement up to the value of your original purchase.

It’s that simple.

Ordered before 8th July 2024?
Please click here to make your claim.

Once you spot any stains or damage to your furniture make sure to contact us within 14 days. You can make a claim over the phone or on our online portal.

We'll validate all claims within 48 hours of receipt. If we are unable to resolve your problem, we’ll offer you a replacement up to the value of your original purchase.

It’s that simple.

Ordered before 8th July 2024?
Please click here to make your claim.

We no longer offer Guardsman Protection Plans,
but we are still offering support to Guardsman customers.

Simply call Guardsman on 0345 128 1240, or go
to their website to download a claim form.

We no longer offer Guardsman Protection Plans, but we are still offering support to Guardsman customers.

Simply call Guardsman on 0345 128 1240,
or go to their website to download a claim form.

Yes. Each piece of furniture needs individual cover.

Simply check the boxes for which pieces you would like to insure,
and we’ll calculate the total cost for you at checkout.